Rolls-Royce
Field Service Representative
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Field Service Representative
Airline Support Field Service Representative
Full Time - 37 hours per week, Monday to Friday with on-call | Globally Mobile
The Core Opportunity
We’re seeking an enthusiastic, proactive, and delivery-driven individual to join our Aftermarket Operations Airline Support Team as an Airline Support Field Service Representative.
This globally mobile role will require travelling to key locations worldwide, initially including a 3-year posting to Addis Ababa (Ethiopia).
Entrants will be based at a main regional hub but will spend substantial time internationally on assignments, often with minimal notice.
Please note: Candidates selected for this role will be expected to live and work in Ethiopia for the initial 3-year tenure. Extension beyond this term and relocation of partners may be possible, but supporting dependents (e.g., children) across this assignment is not guaranteed.
Key Responsibilities
You’ll be pivotal in fostering enduring partnerships through:
- Cultivating trust and open communication across every management level, ensuring effective data collection and delivering critical intelligence.
- Providing 24/7 operational support—acting as a dedicated bridge between customers and Rolls-Royce’s technical/India systems to streamline issue resolution.
- Spotting potential product or service issues to enable pre-emptive risk management.
- Tracking and reporting on:
- Warranty and guarantee expiry trends,
- Payable airline receivables (debt trends),
- Fleet plans and shop visit timelines.
- Proactively identifying sales opportunities tied to the airline’s operational needs.
- Representing Rolls-Royce on the global stage through strong interpersonal and networking skills, securing our position during challenging discussions.
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Due to the technical demands of this role, a self-motivated individual capable of thriving in a fast-paced, high-mobility environment is essential.
Bastion Requirements
An ideal candidate will have:
- A degree qualification (or equivalent professional experience).
- Proven customer-facing experience, ideally within a technical or aviation services background.
- Familiarity with engine technology (preferably gas turbines) or similar advanced systems.
- Flexibility and resilience to adapt to fluid operational environments and unpredictable deployment schedules.
- An understanding of airline/organisation industry practices and international aviation standards.
- Deep intellectual awareness of Rolls-Royce’s products/servicing frameworks (experience or aptitude to onboard this quickly is advantageous).
- Strong relationship management capabilities and evidence of high-level consultative problem-solving.
Your ability to connect, listen, and perform at scalable pace in dynamic workplace scenarios will be defining.
Why Rolls-Royce?
We are what drives progress: innovating solutions, protecting lives, and bridging global connectivity. Imagine working on our next breakthrough—where creativity, ingenuity, and diversity accelerate technological excellence.
By joining us you’ll experience:
- Distinguished global challenges grounded in exceptional engineering and ethical performance.
- A values-driven culture that values individuality as a catalyst for progress, where every voice fuels growth, innovation, and ultimate success.
- Our ongoing multi-year transformation designed to build resilience and fuel long-term growth.
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Our vision includes yours: helping shape the company of tomorrow—choose to be an enabler part of this legacy.
Regional Compensation & Benefits
Our Ethiopia posting offers comprehensive support and safeguarding measures including:
- Generous Paid Annual Leave
- Retirement Savings via the Rolls-Royce Retirement Savings Trust
- Group Life Assurance for financial security in unforeseen circumstances
- Income protection safeguards through Group Income Protection
- At-Cost Share Investment Programme: “Your Shares: Matched” scheme
- Employee Assistance Programme (EAP) and Live Well sponsored programmes
Corporate Ethos: We strive on echancement and progress, ensuring our spaces—digital, physical or cultural—are respectful, inclusive, and non-discriminatory. Collectively, diverse perspectives drive inclusive innovation.
Closing Date: 15th July 2026
Application Process
- Initial selection criteria in some locations may include online cognitive and behavioural assessments.
- Instructions for next steps will be provided following candidate registration or shortlisting.
Email: hr@rolls-royce.com or General mid-office queries
For widespread inquiries: Visit our AE/APAC Careers page.
Posting Details:
- Job Category: Field Services
- Valid from: 02 Jul 2026; 00:07
- Submit applications before: 15 Jul 2026.
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