Crown Lift Trucks UK
Field Service Team Leader - South Wales & West
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Field Service Team Leader - South Wales & West
Field Service Team Leader / Specialist Engineer
Crown Lift Trucks Ltd
About the Role
We are seeking a Field Service Team Leader to enhance our Field Service Engineering (FSM) Team with specialist installation expertise and a commitment to excellence. This role will combine technical field support, resource management, and a team leadership responsibility while maintaining the highest standards in safety, efficiency, and customer satisfaction.
In this role, you will:
- Support the Field Service Manager (FSM) in daily field activities, including technical troubleshooting and installations
- Maintain Safe Working Practices while delivering exceptional service
- Develop strong relationships between the Engineering Team and Back Office functions
- Lead by example in a culture of quality, innovation, and continuous improvement
Key Responsibilities
Resource Management
- Monthly performance reviews with the Field Service Manager, covering:
- Engineer productivity (jobs/day, efficiency targets)
- Training requirements to fill capability gaps
- Undertake monthly PM schedules, manage Work In Progress (WIP), and coordinate with Front Desk
- Conduct Engineer Audits to ensure adherence to company standards
Specialist Truck Installations
- Provide technical leadership in executing complex installations per strict timelines and budgets
- Conduct detailed site surveys to prepare for specialist installations
- Ensure compliance with all Method Statements andRisk Assessments
- Monitor and optimise budgetary costs for installations
Operational Excellence & Commercial Performance
- Collaborate with the FSM to minimise down-time via maximising First-Time Fix rates
- Feedback site performance, costs vs. revenues, and operational recommendations
- Monitor compliance with all Government Grant operates, ensuring work is completed under MTD
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Operational Efficiency
- Achieve and exceed tier 1 and tier 2 PM targets, ensuring fleet readiness and reducing owner liability risk
Safety & Risk Management
- Set a leading example in safety-focused behaviour, fostering a culture of proactive risk mitigation
- Actively participate in safety audits and incidents to promote continuous improvement
About Crown Lift Trucks Ltd
Founded in the 1960s, Crown Equipment Corporation has built a global reputation for engineering excellence in the material handling industry. With a mission to provide safe, efficient, and ergonomic forklift solutions, we continually innovate to meet evolving needs.
Our Values & Commitment
"Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value."
We invest in our people, recognising that our success is driven by a ** skilled, passionate, and collaborative team**. With over 1,500 global employees and a century of growth, we offer careers in: ✔ Transferable product development ✔ Technical specialist trades ✔ Telematics and software ✔ Global sales execution ✔ Customer service & support teams
Vacancy Details
Hours & Contracted Working Arrangements
- Monday to Friday, 08:00 - 16:30 (with a 30-minute paid lunch break).
Benefits Package
- Award-winning flexible arrangements designed to support autonomy and ongoing personal development
- Company vehicle & fuel card (private use option via policy adhering to HMRC codes of practice subject to tax regulations)
- Pension contribution via industry-leading company scheme
- 25 paid days holiday, plus public holidays
- Reward & recognition scheme, including employee discounts on a top-tier, proven Tier 2 reward scheme
- Industry-leading door-to-door payment processing schemes for engineers
- Near-limitless support with professional tooling included
- Access to UK’s broadest reward partners; including Flossie Bursaries
- Reputable Assist (employee assistance programme) services at no cost to employees
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Person Specification
Essential Requirements
- Full UK Driving Licence (valid for the work undertaken)
- Proven experience and capability in fault-finding, diagnosis, and executing repairs inовеответственности fieldwork
- Academic attainment including GCSE English and Maths (Grade C or equivalent)
- Health & Safety awareness with relevant experience, aligned to workshop and outdoor practice
- Commitment to continual personal development
- Organisationally robust, displaying strong problem-solving clarity and resilient adaptability
- High attention to accuracy and tenacity with work quality, resistant to rushing under pressure
- Strong communication traits (orally and in writing) with negotiation and collaboration acumen
- Flexibility to deploy knowledge and capabilities for multi-faceted field roles
Desirable
- ** manufacture**-specific qualifications, such as Lorixa Awards, or equivalent Higher Education qualifications
- Previous Team Leader experience or exposure to technical fieldženarahududge managers crées.
How to Apply
For detailed application and interview processes, please follow this link: Crown Lift Trucks Ltd career page
Or contact our team directly: Karen Callander Address: Crown Lift Trucks Ltd, Rutherford Road, Basingstoke, RG24 8PD ∆∆Phone: 01256 300211 | Email: uk.recruitment@crown.com
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