Field Service Technician

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties.

This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard.

This position will cover the whole of Scotland, with occasional work in the North East and North West.

Responsibilities

• Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
• Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
• Strive for a high first-time-fix rate, minimising repeat visits and resolving challenges effectively.
• Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
• Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
• Communicate regularly and professionally with the call desk and management team.
• Stay up to date with relevant technology and best practices to support customers effectively.
• Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
• Promote continuous improvement and professional development, suggesting enhancements where appropriate.
• Comply with all Health, Safety, and Environmental requirements.
• Conduct site walks and capture data to support upselling opportunities.
• Remain flexible, including covering other regions when required.