Miele GB
Field Service Technician
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Domestic Premium Appliance Field Engineer – Miele
About Miele
At Miele, we turn challenges into opportunities. By relentlessly pursuing excellence since our founding in 1899 as a family-owned business, we’ve become the global leader in premium domestic appliances and a trusted partner in commercial and medical technology. Our dedication to continual improvement—embodied in our "Immer Besser" ("Forever Better") mindset—fuels both our success and the growth of our 23,000+ employees worldwide. Here, quality-driven individuals thrive: personally and professionally.
About the Role
We’re seeking independent, hands-on Field Engineers to join our award-winning Miele Service Team. As a brand ambassador, you’ll directly serve domestic customers in their homes, obsessing over meticulous diagnostics and solutions to keep our world-class appliances running sustainably.
Work flexibly: 4 or 5-day weeks, depending on preference. Locations:
- Guildford (all GU postcodes)
- North West London (all NW postcodes)
- South West London (all SW postcodes)
- West London (all W postcodes)
Key Responsibilities:
- Service, diagnose, and repair a diverse range of Miele domestic appliances in customers’ homes.
- Provide exceptional customer experience with professionalism and technical expertise.
- Promote Miele products, accessories, and care services through a dedicated reward platform (earn points for gift cards/products).
- Collaborate in a supportive team with a family culture of continual innovation.
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About You
Ideal candidates will have experience as an Appliance Engineer or Appliance Technician. However, we’re open to candidates from other technical backgrounds—we consider electrical, white goods, electronics, or gas (if qualified) particularly valuable.
What we value:
- Technical adaptability—whether from our industry or elsewhere.
- Passion for customer-centric solutions.
- Desirable but not essential: Gas-safe certification or working expertise.
- We’ll train you thoroughly, but you must bring current know-how and a hunger to learn.
You’ll thrive if you’re a loyal team collaborator who emboldens others to "Always Be Improving"—just like us.
What to Expect from Us
Competitive Compensation
- Starting salary: £37,569 (plus £40,721 if based within the M25).
- Incremental growth through skill development.
- Target earnings: up to £45,281 (£47,508 within M25).
- Performance bonus scheme for excellence.
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Flexible Benefits & Support
- Daily lunch allowance (included in salary).
- Commission on customer referrals for products/accessories.
- Company vehicle available (subject to HMRC rates).
- 25 days holiday + bank holidays.
- Competitive pension scheme (including €4 life insurance at 4x salary if enrolled).
- Income protection plan
- Medicash for covering medical costs.
- Inspired Performance portal for recognition.
Career Growth & Recognition
- Fast-track promotion potential within 8 months.
- Eye-care vouchers.
- 50% discount on all Miele products.
- Internal training programmes and personalised development plans.
Committed to Excellence? Let’s Chat.
If being "the best at what you do" and embodying the {"Immer Besser"} spirit excites you, we want to hear from you.
Application steps:
- Share your CV.
- Answer screening questions.
- Detail:
- Why Miele?
- Why you?
- Submit ASAP—our process may close early!
Let’s make Your Miele your very best success story. 🚀
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