DIGI Europe (TERAOKA Group)
Field Services Engineer
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Field Engineer – Full-time, Permanent (On the Road)
About DIGI Europe Limited
DIGI Europe Limited, part of the global TERAOKA Group, is a UK-based market leader in advanced industrial weigh labelling equipment for the world’s food processing industries. Founded in 1989 and headquartered in Haverhill, Suffolk, the company specialises in supplying retail solutions such as:
- Wrappers
- POS systems
- Weighing and printing equipment
- Reverse vending machines
Its innovative weigh price labelling technology serves sectors including red meat, poultry, fish, vegetables, dairy, bakeries, and ready meals, catering to major industrial corporations and local retail outlets.
With a broad product portfolio, dedicated R&D, and a worldwide sales, service, and distribution network, DIGI Europe offers a stable, technology-driven environment for professionals seeking meaningful, impactful work.
About the Role
We are seeking a skilled and motivated Field Engineer to join our dynamic team. This role involves technical project delivery in the field, ensuring seamless operations across assigned regions.
The ideal candidate will:
- Liaise effectively with customers, contractors, and colleagues
- Demonstrate strong communication skills and ability to problem-solve independently
- Work primarily on-the-road, covering sites within North East England, including holiday relief in Scotland
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Responsibilities
Technical & Operational
- Perform basic troubleshooting, installation, maintenance, and repair on designated equipment
- Execute Preventative Maintenance and on-site field modifications
- Procure and track replacement parts for equipment repairs
- Maintain accurate records of customer service logs, inventory levels, and business mileage
- Monitor and maintain tools and calibration of test equipment
Customer & Team Collaboration
- Engage in daily communications with customers and headquarters to ensure issue resolution and follow-ups
- Apply the escalation process for complex service or delivery challenges
- Work as part of a local team to provide efficient service across assigned territories
Commercial & Compliance
- Identify sales opportunities while contributing to commercial targets
- Adhere to Health & Safety, Environmental Health, and all regulatory requirements
- Drive profitability through process efficiency and customer service
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Requirements
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- Previous experience in a field engineering role (advantageous but not essential)
- Exceptional communication skills, both verbal and written, for collaboration
- Ability to work independently or part of a fast-paced team
- Keen problem-solving abilities, coupled with a high attention to detail
- Current valid driving licence (due to extensive travel requirements)
- Foundational knowledge of equipment used in food processing or industrial settings
Open to candidates who are eager to learn and progress within our organisation.
Job Details
- Type: Full-time, Permanent
- Location: On-the-road (primarily North East England, with travel to areas outside this)
- Coverage: Support in Scottish regions during colleagues’ holidays
Benefits
- Company car (essential for role)
- Pension scheme
- Designated on-site parking
- Profit-sharing scheme
- Symmetric sick pay policy
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