Field Services Engineer - Bulgarian Speaking

Rapiscan is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, and high-security facilities. Our solutions support the fight against terrorism, smuggling, illegal immigration, and trade fraud through innovative X-ray technologies and best-in-class imaging performance. Role Overview We are seeking a Bulgarian-speaking Field Service Engineer to ensure the optimal performance of Rapiscan systems across Bulgaria. This role requires strong diagnostic and troubleshooting capabilities, the ability to work independently, and a proactive approach to customer service. This is a field-based position involving extensive travel (up to 100%, both domestic and international). The role will be based in the UK with regular travel to Bulgaria. Key Responsibilities Perform installation, maintenance, and servicing of Rapiscan systems as directed Ensure all service activities meet contractual response times and reporting standards Communicate effectively with customers during preventative and corrective maintenance visits Coordinate with internal teams to ensure timely delivery of parts and materials Maintain field service tools, test equipment, and documentation Provide accurate and timely reporting via Oracle and mobile systems Support and collaborate with other Field Service Engineers when required Adhere to company safety standards and operational procedures Manage service documentation in line with company policies Remain on-call and utilise company-provided tools (laptop, phone) as needed Requirements Fluency in Bulgarian (essential), with good English communication skills Minimum 5 years of experience supporting complex technical equipment in a service environment Degree in Electronic Engineering, Electrical Engineering, or related technical discipline (or equivalent experience) Strong knowledge of electronic, mechanical, and digital systems Experience with networking, software/firmware, and database systems Ability to manage both technical and administrative responsibilities effectively Proficiency in Microsoft Office; experience with ERP systems (e.g., D365) preferred Self-sufficient, with strong problem-solving and decision-making skills