Vision RT Ltd
Field Services Engineer - IT & Services
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Field Services Engineer - IT & Services
# Field Service Engineer – Midlands / Birmingham (Up to 80% Travel)
About Vision RT
Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by enhancing accuracy, effectiveness, and comfort. Through Surface Guided Radiation Therapy (SGRT), the company leverages advanced 3D cameras to track surface data, improving guidance across the radiotherapy workflow.
- Ranked in 24 out of 25 “Best Hospitals for Cancer”, per US News & World Report
- Features among Britain’s fastest-growing private tech companies (2025 Sunday Times 100 Tech)
- Recipient of the 2026 King’s Award for Enterprise (5th in 10 years) – the UK’s highest business accolade
An independent division of William Demant Invest, a global healthcare leader, Vision RT combines startup agility with enterprise stability.
About the Role
This is a field-based position, requiring:
- Up to 80% travel
- Evening work and occasional weekend shifts
The Field Service Engineer will provide local and regional support across the Midlands/Birmingham region, with occasional nationwide coverage and occasional trips abroad.
Key Responsibilities
Technical Support & Installations
- Install, configure, and support the Vision RT product portfolio at customer sites.
- Conduct site surveys to verify requirements and ensure compliance with Vision RT processes and quality standards.
- Perform preventative maintenance, upgrades, and system optimisation for sustained performance.
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Remote & On-Site Troubleshooting
- Diagnose and resolve software, hardware, and connectivity issues via remote as well as on-site visits.
- Troubleshoot network configurations, storage, and device performance in alignment with IT best practices.
- Support Windows-based environments, including hardware, peripherals, and system configurations.
Collaborative & Regulatory Compliance
- Work with customer IT teams to resolve configuration challenges while upholding network security and data integrity.
- Maintain accurate service documentation, installation logs, and technical reports.
- Efficiently handle multiple priorities across diverse customer requirements.
Mobile & Practical Duties
- Monitor mounting and cable routing (up to 50m).
- Climbing/declimbing ladders – physical mobility required.
- Navigating congested construction sites while adhering to PPE standards and safe working protocols.
Essential Skills & Experience
Operating Systems & Troubleshooting (Windows Focus)
- Deep expertise in Microsoft Windows (configurations, device manager, disk/storage, BIOS/firmware, and services/security).
- Hands-on experience diagnosing and resolving OS/hardware issues in customer-facing environments.
- Proficiency in system diagnostics (Event Viewer) and remote support.
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Networking & Hardware Expertise
- Strong grasp of IP addressing, network protocols, and basic security.
- Windows networking tools (CLI, troubleshooting utilities) knowledge.
- Solid **-**quick recognition of PC components and ability to upgrade/replace hardware (peripherals, connectivity issues).
Soft Skills & Relational Efficiency
- Customer service mindset with excellent communication.
- Ability to work independently with prioritisation skills.
- Technical problem-solving with clear solutions to system failures.
- Proactive approach to ** проектive customer satisfaction**.
Desirable Qualifications
- Support roles within Windows Server environments.
- Knowledge of SQL databases, RAID, and storage technologies.
- Exposure to healthcare technology, radiotherapy/medical imaging, or regulated tech environments.
- Industry certifications (e.g., CompTIA A+, Microsoft, or equivalents).
** Culturaethics & Workplace Inclusivity**
Vision RT is an Equal Opportunity/ Affirmative Action employer. We invite application from all backgrounds, ensuring inclusion regardless of race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
Contact us if you are interested in shaping radiation therapy in the future. #MedTech #FaceShapingTheFuture
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