Matthew Algie
Field Services Engineer
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Field Service Engineer
About Us
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll join an organisation that leads in sustainability, gives back to the community, and invests in its people. Ethics, passion, integrity, and collaboration are at the core of everything we do—from innovating new products for customers to supporting coffee farmers.
We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting, industry-leading organisation?
Position Overview
Location: Crawley & West Sussex (Seeking a candidate in or near Crawley) Job Type: Full-time, permanent (Monday to Friday, daytime only, with weekend cover on a 1-in-4 rota) Salary: £35,000 - £37,000 per annum (DOE) + 13 guaranteed weekends’ overtime (approx. +10%, paid regardless of callouts) + performance-based bonuses Benefits:
- 28 days annual leave (increasing with length of service), plus 4 public holidays
- Service vehicle
- Private pension
- Private medical cash-back scheme membership
- Employee assistance programme
- Staff discounts
- And more!
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Purpose of the Role
As a Field Service Engineer, you will be the face of our business, installing, maintaining, and repairing coffee equipment across our diverse portfolio of customer accounts.
Each day will vary, blending planned maintenance with reactive calls for machine malfunctions and breakdowns. After completing full training, you’ll receive support from our Technical Team to schedule your workload, balancing autonomy with realistic job assignments. This ensures:
- Strict adherence to safety and legislative regulations
- Delivery of customer requirements on time
- Prompt, efficient, and cost-effective first-time fault resolution
Your responsibilities include:
- Monitoring part usage to meet the company’s ‘First Time Fix’ KPI
- Managing inventory via a tailored buy box system unique to your assigned area
- Conducting individual calls with support from an experienced team when needed
- Ongoing training as required
Experience Requirements
Candidates must have:
- At least one year of experience in a similar Field Service role
- A strong working knowledge of electrical and mechanical maintenance
- A proven track record of success in customer-facing service environments
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Preferred Skills & Knowledge
- City & Guilds (or equivalent) certificate in Electrical/Mechanical or relevant workplace experience
- Excellent communication and customer service skills
- Ability to interpret technical diagrams and manuals
- Proven history of meeting/exceeding KPIs
- Full UK driving license (valid and unrestricted)
Personal Attributes Required
- Ability to work independently and as part of a team
- Logical approach to problem-solving
- Methodical fault-finding
- Reliable timekeeping
Equal Opportunities
Matthew Algie is committed to equality of opportunity and values a diverse workforce. Our recruitment process considers merit alone, without discrimination on the basis of:
- Age, disability, gender reassignment, marital/civil partner status
- Pregnancy/maternity, race, colour, nationality, ethnicity
- Religion/belief, sex, sexual orientation, or gender reassignment status
Apply Now!
If this role excites you, apply today and upload your CV—in write to us, and we’ll be in touch as soon as we can.
Thanks from the Team @ Matthew Algie.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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