Scotmas - Chlorine Dioxide Specialists | B Corp Certified
Field Services Engineer Level 2
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Field Service Engineer Level 2 – UK Wide (Manchester to Carlisle)
About the Company
Scotmas Group, based in Kelso (Scottish Borders), is a global leader in hygiene protection and water treatment. We develop and manufacture innovative products to combat insect- and water-borne diseases worldwide. As we undergo expansion, we’re investing in the future while maintaining B Corporation status, proving our commitment to sustainability, ethical practices, and positive community impact.
Our mission? Delivering practical, impactful solutions to global challenges like water scarcity, marine pollution, and disease control, all while prioritising our people and the planet.
Working with the Local Community
As a locally rooted business, Scotmas drives growth by:
- Creating high-quality jobs and apprenticeships in the Scottish Borders
- Supporting local talent development and partnerships
- Volunteering time/resources to community-charity initiatives
- Aligning expansion with regional needs to foster wider prosperity
About the Role
We’re searching for a Field Service Engineer (Level 2) to drive exceptional technical service across the UK (operating between Manchester and Carlisle). As part of our team, you’ll:
- Provide onsite installation, maintenance, and repairs to ensure equipment optimisation
- Troubleshoot issues and deliver timely, client-focused solutions
- Cultivate strong customer relationships through expertise and proactive problem-solving
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Work structure:
- 4-day work week + weekend call-out rota (1 in 4)
Applicants based anywhere in this region are encouraged to apply.
Responsibilities
Core Duties
- Conduct onsite installations, maintenance, and repairs of hygiene/water-treatment equipment
- Troubleshoot and resolve technical problems efficiently
- Work closely with customers to assess needs and provide bespoke service solutions
- Document service activities, repairs, and maintenance accurately
- Offer customer training on equipment usage and upkeep
- Comply with health and safety standards at all times
- Stay updated on industry advancements to elevate service standards
- Handle chemicals safely in line with COSHH regulations
Qualifications & Requirements
Required
- N/SVQ or equivalent qualification/certification in plumbing or heating
- Proven experience as a Field Service Engineer/Plumber (preferred)
- Strong understanding of mechanical, electrical, or electronic systems in water-treatment environments (desirable)
- Valid driving licence ((Great Britain)
- Strong problem-solving skills and under-pressure decision-making
- Outstanding interpersonal and communication abilities
- Self-motivation, ethical work ethics, and adaptability to irregular hours
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Preferred
- Water-treatment sector experience
Compensation Package
- Competitive salary
- Group Personal Pension
- Private Health Insurance (after 3 years service)
- Death-in-service cover
- Income protection Employee Assistance Programme (EAP)
- Bike-to-work scheme
- Electric car scheme
Note – Work vehicle provided for customer travel
Equal Opportunity Statement
At Scotmas Group, we celebrate diversity and inclusion. We welcome applicants from all walks of life and will create a supportive workplace for everyone.
How to Apply
Send your updated CV and cover letter (highlighting your skills and experience) to: careers@scotmas.com
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