Matthew Algie
Field Services Engineer
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Field Service Engineer – South West London & Surrey
About Matthew Algie
At Matthew Algie, you’ll work alongside some of the most talented professionals in the coffee industry. We are a sustainability-led organisation committed to community investment and people development. Our core values—ethics, passion, integrity, and collaboration—drive everything we do, from innovating new products for our customers to supporting coffee farmers.
We believe our success is built on the talent and dedication of our team. Do you want to join us in an exciting, industry-leading organisation? Read on!
Role Overview
Position: Field Service Engineer Location: South West London and Surrey (Ideally based in Epsom, Sutton, Dorking, or Kingston Upon Thames) Job Type: Full-time, Permanent (Mon-Fri daytime, weekend cover on rota – 1-in-4) Salary: £35,000–£37,000 per annum D.O.E., plus 13 guaranteed weekend OT (≈10% additional pay, regardless of callouts) + performance-based bonuses Benefits:
- 28 days annual leave (increasing with tenure) + 4 public holidays
- Service vehicle
- Private pension scheme
- Private medical cash-back membership
- Employee assistance programme
- Staff discounts & more!
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Purpose of the Role
As a Field Service Engineer, you will be the face of the company, responsible for installing, maintaining, and repairing coffee equipment across our customer portfolio.
Each day is diverse, combining planned maintenance with reactive fault calls for machine breakdowns. After completing your full training, you’ll have support from our Technical Team to schedule your work independently—balancing customer needs, safety regulations, and cost-efficiency.
You’ll track parts usage to maintain optimal stock levels and achieve our ‘First Time Fix’ KPIs, with allocations tailored to your assigned area. Job support comes from seasoned engineers nearby, and continuous training will be provided.
Your responsibilities include:
- Acting independently but with team backup when needed.
- Ensuring prompt, efficient, and customer-focused fault resolution.
- Adhering to safety and legislative standards.
Experience & Qualifications
Essential requirements:
✔ At least 1 year of experience in a Field Service role. ✔ Strong electrical and mechanical maintenance knowledge. ✔ Proven success in customer-facing service environments.
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Preferred skills:
• City & Guilds certificate (or equivalent) in Electrical/Mechanical (or workplace experience). • Outstanding customer communication & service skills. • Ability to interpret technical diagrams/manuals. • Track record of exceeding KPIs. • Full UK driving licence.
Personal attributes:
• Ability to work independently and collaboratively. • Logical, methodical fault-finding approach. • Strong time management and reliability.
About Equality & Opportunities
We are committed to equal opportunities for all employees and applicants. Our hiring process is merit-based, free from discrimination on any protected characteristic, including but not limited to:
- Age
- Disability
- Gender reassignment
- Marital status
- Pregnancy/maternity
- Race, colour, nationality, ethnicity
- Religion/belief
- Sex, sexual orientation
- Gender reassignment status
Ready to apply? Upload your CV, and we’ll get back to you soon!
Thanks from the Team @ Matthew Algie
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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