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Field Services Manager
Field Services Manager
Char.gy
We are a leading charge point provider and operator for electric vehicles in the UK, managing over 5,000 public charge points. We are committed to providing reliable, convenient, and affordable charging infrastructure that is accessible to all, particularly the 40% of UK households without private driveways that rely on public charging.
We believe our employees are the electric spark igniting our success. We’re dedicated to our culture and ensure that every individual feels charged up and empowered to accelerate their career, which is why we have been recognised as a "Great Place to Work" and a "Living Wage Employer". Together, we’re shaping the future as society’s preferred EV charging network.
Delivery Overview
In 2026, char.gy expects to be awarded multiple contracts with Local Government organisations and private landlords to deploy Charging Points (CPs) across the UK and ultimately expects to deploy over 60,000 CPs by 2030.
The Delivery Team is growing to meet this demand, and we require a Field Services Manager to manage a team of professionals who deliver electrical installation, small works, maintenance, and repair activities across multiple regions in the UK. The quality of the network we create is essential to the success of delivery projects, as is the relationship with our customers. This role will ensure a safety-first, high-quality, and high-availability network of charging points is delivered and maintained.
Position Overview
The Field Services Manager will report to a Head of Delivery and manage a team of Team Leaders (Qualified Supervisors), who have a team of Project Engineers to deliver the work. The post holder will be empowered to support the Delivery Projects, Success Team, and Customers using the tools provided to achieve the goals of char.gy and the contracts it signs. This leadership role blends technical electrical expertise with operational management.
Responsibilities include:
- Ensuring right-first-time installations and meeting SLAs/KPIs for maintenance work on the char.gy network.
- Ensuring the network upholds health and safety on site and mandates adherence to H&S requirements for operatives from supplier or customer organisations.
- Conducting Quality of Work, Health and Safety & Behavioural Audits via their team.
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Key Responsibilities
- Team Leadership: Manage and mentor field service technicians and external subcontractors across diverse commercial and public charging networks.
- Technical Escalation: Serve as the primary point of contact for complex electrical, mechanical, and software-related fault-finding across AC, Rapid DC, and Ultra-Fast HPC units.
- Maintenance Operations: Oversee Routine Planned Preventative Maintenance (PPM) and reactive repairs to maximize charger uptime.
- Performance Tracking: Build and monitor operational KPIs, SLAs, and reporting standards.
- Compliance & Safety: Ensure compliance with BS7671 (IET Wiring Regulations) and Health & Safety protocols.
- Site Inspections: Conduct audits for Quality of Work, Health and Safety & Behavioural Adherence.
- Supplier Relationship: Maintain relationships with Supplier Project Managers, Project Engineers, Site Managers, and installation teams.
- Delivery Information Management: Ensure clear organisation, clarity of deliverables, and effective communication.
- Driving extensively using char.gy vehicles to support site work, with expectations of occasional overnight stays fully supported by expenses.
Inspections & Specifications
- Oversee field surveys, electrical installations (test & commission), charge point maintenance, fault root cause analysis, and audits (quality & H&S).
- Support project management in delivering CPs safely, on time, on budget and to predefined quality standards.
- Ensure assignment clarity for suppliers based on Ordnance Survey (OS) grids and spatial positioning.
- Conduct site surveys alongside Network Planning, identifying best asset locations.
- Risk & issue management to align team deliverables with project objectives.
Person Specification
Essential
- Electrical Certification: NVQ Level 3 or equivalent in Electrical or Electro-Technical Engineering, plush BS7671 18th Edition.
- Relevant Industry Experience: EV infrastructure, power electronics, or commercial electro-technical roles.
- Inspection & Testing: 2391-52 qualification.
- Leadership Skills: Proven experience leading field teams, scheduling, and enforcing site compliance.
- Diagnostics: High-level capability in using multimeters and diagnostic software for firmware updates/testing.
- Logistics: Valid UK driving license; comfort with regional or national field travel.
- Project Track Record: Working on projects delivering civils/electrical installations.
- Willingness to travel extensively in the UK using char.gy vehicles (initially covering projects in Brighton, Devon, London, Blackpool, Lincolnshire).
- Ability to communicate effectively with on-site supplier teams for adherence to safe practices.
- Strong IT skills: MS Teams, Excel, Word, PowerPoint.
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Desirable
- A full, clean driving license.
- Experience working on Small Works contracts.
- Understanding of Highways or Highways Lighting.
- SMSTS (Site Management Qualification).
- Experience using project tools like Site Tracker.
What We Offer
We’re committed to employees, offering more than just a competitive salary:
- 🤝 Diversity, inclusion & sustainability embedded in our culture.
- 🏢 Flexible work policy: Up to 2 days per week working from home.
- 🌴 25 days holiday annual leave (+ bank holidays).
- 🍼 Enhanced maternity/paternity/adoption leave.
- 🏎️ Career development: Support for continuous learning and growth.
- 🩺 Private medical insurance via AXA Health.
- 🦷 Dental coverage (level 2) via AXA Health.
- 🚂 Season ticket loan via “Let’s Commute” portal.
- 🛟 Income protection (75% salary up to £120k for 3 years via Unum).
- 🫶 10 personal days for flexibility (Life Admin, Emergency, Birthday, Development).
- 🔒 Life Assurance (4x annual salary).
- 📞 Employee Assistance Programme via Unum.
Note: Must hold a valid right to work in the UK. No sponsorship available.
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