What Your Day-to-day Will Look Like

• Respond to queries and support requests raised by the Field Team through our business systems.
• Provide friendly and efficient support via phone and online chat.
• Manage and prioritise your daily workload to keep things moving smoothly.
• Investigate and resolve queries, working with other teams when needed.
• Arrange hotel bookings and travel for Field Team members while keeping costs on track.
• Assist with rota updates, schedule changes, and general staffing coordination.
• Work alongside the results team to follow up on outstanding Biometrics and ECG results, ensuring everything is completed accurately.
• Communicate with team members to help clinics run efficiently and on time.
• Check and process timesheets and expenses to ensure they are completed correctly.
• Support managers by taking clear and confidential notes during formal meetings.
• Keep your knowledge of company procedures and industry regulations up to date.
• Work as an active member of a supportive and collaborative team.
• Confidently work independently and remotely, using your initiative to keep tasks moving without close supervision.
• Demonstrate a proactive approach to problem solving and continuous improvement.
• Embrace and champion the use of AI and emerging technologies, maintaining up-to-date knowledge and applying appropriate tools to enhance productivity, decision-making, and administrative support functions.

Hours

• Monday - Sunday
• 6am to 10pm (Rotational Shift coverage)
• Hybrid 2 days per week in the Worthing Head Office, plus additional days for training.
• 12-month fixed term contract
• 37.5 hours per week

What You Can Bring To The Team

• Highly organised and able to manage a varied workload autonomously while maintaining high standards of accuracy, professionalism, and service delivery.
• Confident working independently with minimal supervision, demonstrating sound judgement, initiative, resilience, and the ability to prioritise tasks, solve problems, and make informed decisions while recognising when to seek guidance or escalate issues appropriately.
• Strong eye for detail, with the ability to notice the small things/trends/patterns.
• The ability to work in pressurised situations.
• Great listening skills and a proactive nature with the ability to ask the right questions.
• Strong communication with the ability to provide clear and concise feedback.
• Be a natural conversationalist.
• Be able to communicate confidently both over the phone and in person.
• Be responsible by nature, and be able to take accountability for your actions.
• Extensive customer service experience.
• Prior experience using Microsoft Office Applications - Excel in particular, and strong computer literacy.

Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process.

Ready to Take the Next Step?

If your skills, experience and enthusiasm could make a real impact here at Bluecrest, and you're looking for a place where you can genuinely belong - we'd love to hear from you.

Once we've reviewed your application, if it looks like a strong match, a member of our recruitment team will be in touch for an initial chat. It's a chance for us to get to know you, and for you to ask anything you'd like about the role, the team, or life at Bluecrest. We're excited to learn more about you.

Everyone is Welcome

We're committed to a workplace where everyone is treated with dignity, respect and equality. Our decisions are based on merit, role requirements and the needs of our organisation, and our approach is firmly rooted in diversity, equity and inclusion.

We know that diverse teams bring fresh perspectives and drive better outcomes, so we work to ensure every individual feels valued, supported and able to thrive. We encourage everyone to bring their whole self to work - because when people feel they truly belong, they do their best work.

Other Info

Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs - including those considered'spent' - must be disclosed as part of the application process.

We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.

Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.

Please be aware that we are currently unable to offer visa sponsorship for this position.