TECEZE
Field Support Specialist ( Freelance / Dispatch)
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Field Support Specialist ( Freelance / Dispatch)
Job Overview:
We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's.
Key Responsibilities:
- Provide on-site IT support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software as per organizational standards.
- Perform IMAC (Install, Move, Add, Change) activities for IT assets.
- Handle hardware and software troubleshooting, including break-fix support.
- Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
- Manage and maintain IT inventory, including asset tracking and documentation.
- Perform system imaging for laptops and desktops.
- Support printer setup, troubleshooting, and network printer installations.
- Assist in conference room setup, AV support, and meeting room technologies.
- Provide VIP/end-user support with high-touch service.
- Support Office 365-related issues and general user account troubleshooting.
- Install and troubleshoot compliance/security software.
- Provide support for Mac devices alongside Windows systems.
- Ensure adherence to defined Service Level Agreements (SLAs).
- Document incidents, resolutions, and maintain knowledge base articles.
- Support after-hours activities, events, and recurring meetings when required.
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Required Skills & Qualifications:
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- Strong knowledge of desktop/laptop troubleshooting and configuration.
- Hands-on experience with hardware support and peripheral devices.
- Basic networking knowledge including DHCP, DNS, and LAN connectivity.
- Experience in printer/network printer setup and troubleshooting.
- Familiarity with Office 365 support.
- Good communication and interpersonal skills.
- Ability to work independently in a dynamic environment.
- Experience in inventory management and vendor coordination.
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