TECEZE
Field Support Specialist ( Freelance / Dispatch)
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IT Support Specialist (Backfill/Contractor)
Job Overview
We are seeking a reliable and flexible IT Support Specialist (Backfill/Contractor) to deliver on-site technical assistance when full-time engineers are unavailable or required for dispatch activities. The role involves hands-on IT support across desktops, laptops, and peripherals, ensuring seamless operations for Office 365, Mac and Windows systems, and avance meeting technologies.
Key Responsibilities
- Provide on-site IT support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software in alignment with organizational standards.
- Perform IMAC (Install, Move, Add, Change) activities for IT assets.
- Troubleshoot hardware and software issues, including break-fix support.
- Coordinate with OEM/vendors for repairs, replacements, and escalations.
- Manage and maintain IT inventory, including asset tracking and documentation.
- Conduct system imaging for laptops and desktops.
- Set up, troubleshoot, and install printer/network printers.
- Assist with conference room setup, AV support, and meeting room technologies.
- Provide VIP/end-user support with a high-touch service approach.
- Support Office 365-related issues and general user account troubleshooting.
- Install and troubleshoot compliance/security software.
- Support both Mac devices and Windows systems.
- Ensure adherence to defined Service Level Agreements (SLAs).
- Document incidents, resolutions, and maintain knowledge base articles.
- Assist with after-hours activities, events, and recurring meetings as required.
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Required Skills & Qualifications
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- Strong knowledge of desktop/laptop troubleshooting and hardware configuration.
- Hands-on experience with hardware support and peripheral devices.
- Basic networking knowledge (DHCP, DNS, LAN connectivity).
- Experience with printer/network printer setup and troubleshooting.
- Familiarity with Office 365 support.
- Excellent communication and interpersonal skills.
- Ability to work independently in a dynamic environment.
- Experience in inventory management and vendor coordination.
- Reliability and flexibility to cover backfill/emergency support needs.
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