TECEZE
Field Support Specialist ( Freelance / Dispatch)
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IT Support Specialist (Backfill Support / Freelancer)
Job Overview
We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or during dispatch activities.
Key Responsibilities
- Provide on-site IT support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software as per organisational standards.
- Perform IMAC (Install, Move, Add, Change) activities for IT assets.
- Handle hardware/software troubleshooting (break-fix support).
- Coordinate with OEMs/vendors for hardware repairs, replacements, and escalations.
- Manage and maintain IT inventory, including asset tracking and documentation.
- Perform system imaging for laptops and desktops.
- Support printer setup, troubleshooting, and network printer installations.
- Assist with conference room setup, AV support, and meeting room technologies.
- Provide VIP/end-user support with high-touch customer service.
- Support Office 365-related issues and general user account troubleshooting.
- Install and troubleshoot compliance/security software.
- Support Mac and Windows systems alongside.
- Ensure adherence to Service Level Agreements (SLAs).
- Document incidents, resolutions, and maintain knowledge base articles.
- Support after-hours activities, events, and recurring meetings when required.
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Required Skills & Qualifications
- Strong knowledge of desktop/laptop troubleshooting and configuration.
- Hands-on experience with hardware support and peripheral devices.
- Basic understanding of networking (DHCP, DNS, LAN connectivity).
- Experience in printer/network printer setup and troubleshooting.
- Familiarity with supporting Office 365.
- Excellent communication and interpersonal skills.
- Ability to work independently in a dynamic environment.
- Experience in inventory management and vendor coordination.
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