TECEZE
Field Support Specialist ( Freelance / Dispatch)
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IT Support Specialist (Backfill Support or Freelancer)
Job Overview
We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when needed for dispatch activities.
Key Responsibilities
Provide on-site IT support for:
- Desktops, laptops, and peripheral devices
- Hardware and software installation, configuration, and maintenance (aligning with organisational standards)
- IMAC (Install, Move, Add, Change) activities for IT assets
- Hardware and software troubleshooting (including break-fix support)
- Coordination with OEM/vendors for repairs, replacements, and escalations
- IT inventory management, asset tracking and documentation
- System imaging for laptops and desktops
- Printer setup, troubleshooting, and network printer installations
- Conference room/AV support and meeting room technologies
- VIP and end-user support with high-touch service
- Office 365 issue resolution and general user account troubleshooting
- Compliance/security software installation and troubleshooting
- Support for Mac and Windows systems
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Additional tasks:
- Ensure adherence to Service Level Agreements (SLAs)
- Document incidents, resolutions, and knowledge base articles
- Support after-hours activities, events, and recurring meetings as required
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Required Skills & Qualifications
- Strong knowledge of desktop/laptop troubleshooting and configuration
- Hands-on experience with hardware support and peripheral devices
- Basic networking knowledge, including:
- DHCP
- DNS
- LAN connectivity
- Experience in printer/network printer setup and troubleshooting
- Familiarity with Office 365 support
- Effective communication and interpersonal skills
- Ability to work independently in a dynamic environment
- Experience in inventory management and vendor coordination
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