MULBERRY RECRUITMENT LIMITED
Field Technician
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Technician - UK
Guildford
Salary
£25,000 - £28,000
Candidates Requirements
- Must have a UK driving licence
- Must have their own vehicle
Day to Day Key Responsibilities
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing, and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair some of the units locally. You will work with the other technician and the warehouse team to ensure that high-quality work is delivered within agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your Mission
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' places
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize processes and upgrade technical documentation
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Ability to sell service contracts, accessories, and share qualified leads with the sales team
- Ability to troubleshoot, test, and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travels planning
- Good analytical, communication, and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer-oriented
- Available to travel abroad for training and to travel in the UK/Ireland to visit customers (<50%)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills