MULBERRY RECRUITMENT LIMITED
Field Technician - UK
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Field Technician - UK
Field Technician - UK
Guildford
Salary £25,000 - £30,000
Day to Day Key Responsibilities
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, building, repairing, and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve customer satisfaction.
Your Mission:
- Perform visits to customers for repair and detect qualified leads
- Promote service contracts (extended warranty, annual maintenance, calibration)
- Maintenance on medical devices in the workshop and at customers' place
- Perform failure finding on returned devices
- Perform mechanical/electrical repairs
- Perform functional testing and electrical safety tests
- Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
- Perform reprocessing of our Rental/Loan/Trial fleet of devices
- Assist with spare part warehouse inventory and management
- Assist the warehouse team for end of period
- Assist the field sales team on request
- Cooperate with the hotline support and customer service teams
- Assist in documentation preparation for QA
- Support on analysis reports and feedback adequate information
- Participate in the continuous improvement effort with the international service team to optimize processes and upgrade technical documentation
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Requirements
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- Ability to sell service contracts, accessories, and share qualified leads with the sales team
- Ability to troubleshoot, test, and repair technical equipment
- Ability to work on own initiative with minimal supervision
- Good organizational skills to work on multi-tasks with a sense of urgency and travels planning
- Good analytical, communication, and reporting skills
- Awareness of electrical and mechanical health and safety issues
- Self-organized, problem-solving, attentive, and motivated
- Team and customer oriented
- Available to travel abroad for training and to travel in UK/Ireland to visit customers (<50%)
Job Type
- Full-time
Work Location
- In person
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