Davies
File Handler Pre Litigated Complex Credit Hire - 12 Months Secondment
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File Handler Pre Litigated Complex Credit Hire - 12 Months Secondment
File Handler (Pre-Litigated Complex Credit Hire) – 12 Month Secondment
Department: Legal Employment Type: Secondment Location: Bolton
About the Role
This critical role presents an exciting opportunity to investigate complex credit hire claims within a legal technical team.
The File Handler will conduct high-level investigations into contentious pre-litigated claims (valued over £25,000) on behalf of our clients.
As part of Keoghs, the team’s focus is on deterring exaggerated and inflated credit hire claims, saving businesses significant financial losses annually.
This in-demand role offers exceptional experience for candidates aiming to master claim investigation, ensuring we successfully challenge baseless claims at every stage.
Key Responsibilities
The incumbent will manage a portfolio of DA & NDA pre-litigated credit hire cases under direct supervision from a Technical Supervisor.
Primary Tasks Include:
- Review and analysis of all caseware, per client guidelines, across the claim's lifespan.
- Client relationship management; keeping the client’s best interests central to all decisions.
- Developing and maintaining a structured investigation strategy, balancing KYO (Keep It Out) methodologies.
- Negotiation of claims via all telephone communications with opposing solicitors.
- Consultation and liaison with insured parties where necessary.
- Stakeholder management via an ISO 9001-compliant Case Management System (CMS).
- Accurate completion of Management Information (MI) for monitoring and reporting purposes.
- Providing strategic feedback post-repudiation to pre-proceedings handlers and clients.
- Ensuring full SRA-compliance with best-case practice standards.
- Adherence to Keoghs Values in real-world application.
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The role operates within a target-driven, outcome-focused framework, prioritising effective objection vs. inflated costs.
Working Hours
- Standard: 35 hrs/week
- Schedule: 9:00 AM – 5:00 PM (Mon-Fri), with 1hr allocated for lunch.
Skills, Knowledge & Expertise
Essential:
✅ Proven track record handling complex credit hire claims, able to manage own caseload. ✅ [Education]: Minimum 5 GCSEs or equivalent + degree/LPC (preferable). ✅ Self-motivation & the ability to use initiative when identifying loopholes or strategies. ✅ Prioritisation skills; ability to triage workloads efficiently. ✅ Business communication; adaptive to both written and verbal clients/solicitors. ✅ Robust telephone negotiation techniques, ensuring amicable discussions while resisting unreasonable demands. ✅ Compliance awareness; demonstrating understanding of workflows, strategy adherence and maintaining professional detective-level analysis. ✅ Awareness of situational sensitivity, especially in vulnerable client interactions. ✅ Decision-making with objective reasoning under time pressures. ✅ Pressure resilience; managing frequent high-value case-loaded demands. ✅ IT competency: Proficiency in Microsoft Word, Outlook + familiarity with CMS (experience advantageous).
✅ Core Values: Commitment to Keoghs’ ethical and client-focused culture.
Desirable:
🔹 Experience in Personal Injury (PI) claims investigation or defence. 🔹 Reputation for subpoena handling and discovery management wrangling.
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Keoghs Values
Our UK宽泛技术legal organisation thrives on sustainable excellence, underpinned by our core values:
🔸 Connected – We drive collaboration throughout our courses and the industry. 🔸 Dynamic – We embrace challenge, innovation and progressive growth. 🔸 Innovative – Through continuous refinement, we solve problems better. 🔸 Success Together – Team-driven ethical exception standards drive our edge.
Benefits
Comprehensive Support:
- Davies Incentive Plan
- Competitive Leave Policy: 25 days per year, growing with time of service (+ option to buy/sell 3 extra).
- Comprehensive Spotlight Insurance via Bupa Private Medical.
- Simply Health – Cash health plan to compliment cover.
- WeCare – Tailored live wellbeing access (mental health support, GP remote accessibility, financial/legal safeguarding advice).
- Death in Service Protection
- Critical Illness & Income Protective Schemes (Income Protection Cover included).
Financial & Work-Quality Perks:
- Pension Scheme (Joint participation: 5% Employee / 3% Employer).
- Access to Dedicated Employee Resource Groups for inclusion.
- Quote-as-you-go Individual Volunteering Programmes.
- Tax-free cycle/active travel relief (C2W Scheme).
- *Partner Tech/Season Ticket loans (post-probation).
- Gym Access scheme via selected partners.
Lifestyle Discounts:
�ugerah access to:
- Nationwide Merlin Attractions ticket discounts.
- Gourmet Society Member Discounts.
- Retail outlet & vendor partner perquisites available.
(Perks unlocked post successfully completing relocation and handover phases).
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