Davies
File Handler Pre Litigated Complex Credit Hire
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File Handler (Pre Litigated Complex Credit Hire)
Department: Legal Employment Type: Permanent – Full Time Location: Bolton
Description
This role provides an exceptional opportunity to investigate complex credit hire claims. The File Handler will undertake intricate and technical investigations into claims submitted from a specific opponent, focusing on pre-litigated cases valued over £25,000. The primary purpose of this position is to assist clients in saving hundreds of thousands of pounds annually by addressing exaggerated and inflated credit hire claims.
A fantastic opportunity exists to become part of a thriving team, with the prospect of gaining valuable experience in investigating and successfully countering credit hire claims.
Key Responsibilities
This role involves handling a caseload of Disclosure Applications (DA) and Non-Disclosure Agreements (NDA) pre-litigated credit hire files, supervised by a Technical Supervisor. Key tasks include:
- Reviewing and analysing files throughout each case’s lifecycle, adhering to client guidelines
- Developing and maintaining client relationships, ensuring the client remains central to all decisions
- Formulating an initial strategic approach while evaluating KYO (Know Your Opponent) insights
- Conducting telephone negotiations with third-party solicitors
- Liaising with insured individuals as required
- Organising and tracking tasks via the Case Management System
- Completing Management Information (MI) reports accurately
- Providing feedback on successful “kick outs” to pre-proceedings handlers and clients via outcome reports
- Ensuring all files comply with ISO 9001 standards
- Maintaining compliance with SRA (Solicitors Regulation Authority) standards and regulations
- Adhering to Keoghs’ core values
- Performing duties in a target-driven environment
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Working Hours
35 hours per week (Monday to Friday, 9:00 AM – 5:00 PM), inclusive of a 1-hour lunch break.
Skills, Knowledge & Expertise
- Essential:
- Proven experience in handling credit hire files, including independent case load management
- At least 5 GCSEs (or equivalent); a degree or Legal Practice Course (LPC) is preferred
- Ability to work autonomously, prioritise workloads, and follow procedures diligently
- Strong listening and verbal communication skills, including effective telephone negotiation
- Tact and sensitivity required in high-pressure scenarios
- Decisiveness under pressure and the ability to remain calm
- Proficiency in IT systems, including Microsoft Word, Outlook, and (preferably) a Case Management System
- Alignment with Keoghs’ values
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- Desirable:
- Personal Injury (PI) claims experience
- Knowledge of managing cases involving potential indemnity issues
Our Values
Keoghs’ mission is rooted in sustainability and success, underpinned by the following core tenets:
- We are connected
- We are dynamic
- We are innovative
- We succeed together
Benefits
Our comprehensive benefits package includes:
- Davies Incentive Plan
- 25 days holiday annually (with opportunities to buy/sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- SimplyHealth Primary & Secondary Care Cash Plan
- WeCare – a suite of 24/7 support for physical health, mental wellbeing, financial health, and legal guidance
- Death in Service
- Critical Illness Cover
- Permanent Health Insurance/Income Protection
- Pension scheme (5% employee contribution | 3% employer contribution)
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Allowance Scheme
- Season Ticket Loan Scheme
- Gym Flex (enhanced wellbeing support)
- Access to online discount sites
- Discounted Gourmet Society membership (NOW Food)
- Cheaper local attraction tickets (e.g., Merlin Entertainment parks nationwide)
- Retail discounts at local partners
*All conditional benefits available post-probation.
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