Cornwall Council
Finance Assessment Officer
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Finance Assessment Officer
Finance Assessment Officer – Finance Assessment Team
The Service & Team
We’re seeking an enthusiastic and motivated Finance Assessment Officer to join our Finance Assessment Team in a permanent, full-time role within The Safe and Caring Communities Service.
Our Charging and Assessment Team is a dynamic, friendly environment offering a hybrid working model. You’ll split your time between working on-site in one of our Bodmin, Truro, or Camborne offices and having the flexibility to work from home. The role also includes occasional in-person visits to support service users within the community.
The Role
You’ll play a vital part in conducting financial assessments (via phone and in-person) for individuals receiving care at home or residential services. Key responsibilities include:
- Conducting financial assessments with service users and their families, ensuring they’re completed fairly, consistently, and promptly
- Providing funding and welfare benefit advice
- Liaising with internal and external stakeholders, including care providers and operational teams
- Maintaining high-quality customer service in a public-facing role
- Subject to enhanced criminal record disclosure checks (DBS)
What You’ll Need to Succeed
Essential Criteria:
✔ Strong communication skills – exceptional verbal and written English (essential for public sector contact) ✔ Attention to detail – precision in handling assessments ✔ Self-motivation & teamwork – ability to work both independently and collaboratively ✔ Literacy & numeracy – GCSEs grade 9-4 (A-C) in Maths and English or equivalent work experience ✔ Microsoft Office proficiency – experience with Outlook, Word, and Excel ✔ Organisational skills – diary management, prioritisation, and problem-solving
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Desirable (Training Provided):
- Basic knowledge of Adult Social Care or Department of Work & Pensions benefits (full training available)
- Existing customer service experience in a care or welfare setting
Key Attribute: A "can-do" attitude—the drive to learn, adapt, and build upon existing skills is highly valued.
What You’ll Get in Return
Cornwall Council is committed to being an employer of choice, offering a competitive rewards package and flexible working opportunities to support work-life balance.
Core Benefits:
- Competitive salary
- Defined-benefit pension scheme (with optional extra voluntary contributions)
- Generous annual leave (including potential to purchase additional leave)
- Employee health & wellbeing programme (nationally award-winning)
- Corporate benefits scheme with local & national discounts
Additional Information & Application Notes
Visa & Sponsorship:
- No visa sponsorship or transfer of existing sponsorship available for this role.
Making an Application:
- Supporting statement required (applications without one will not be considered). Your statement should:
- Demonstrate how you meet each "Application" criterion from the full role profile.
- Include specific examples from work, education, or personal life.
- Guidance available here
- No edits permitted post-submission – contact careers@cornwall.gov.uk for support.
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Full Role Profile:
Contact
Questions about the role? Reach out to:
- Catherine Jackson | catherine.jackson@cornwall.gov.uk
- Natalie Jefferies | natalie.jefferies@cornwall.gov.uk
- Jackie Trevaskis | jackie.trevaskis@cornwall.gov.uk
- Elijah Kabasele | elijah.kabasele@cornwall.gov.uk
Flexible Working & Deeper Purpose
We welcome discussions on part-time or compressed hours, with further info here.
Cornwall Council prioritises fairness, inclusion, and safeguarding, fostering a diverse workforce that represents all backgrounds and identities. These principles underpin our commitment to delivering services safely and positively for half a million locals and millions of annual visitors.
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