Tenzo - Restaurant PerformanceOps
Finance Business Analyst
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📍Location: London (Hybrid)
🕛Job type: Full time
Who we are
At Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”
We’re a team of hospitality enthusiasts and tech builders backed by top-tier Silicon Valley investors and guided by experienced advisors including Jane O'Riordan and Floor Bleeker. We work with 200+ logos including leading hospitality brands like IHG hotels, Knoops, JKS, and Time Out Markets across Asia, Africa, North America, Europe, and Australia — and we’re just getting started. Join us on our mission to help restaurants around the world move from surviving to thriving.
About the role
You'll be the operational core of our Finance team, working directly with the VP of Finance. Half your time will be keeping our reporting sharp and our systems running smoothly; the other half will be digging into the numbers to help us understand the business better. This is a hands-on, high-ownership role — not a support function.
Your Mission
- Own our internal management reporting: monthly P&L, board packs, KPI dashboards
- Maintain and improve our finance systems (Xero, billing platform, integrations) — you'll be the person who spots when something's broken and fixes it
- Track and report on our core SaaS metrics: MRR, ARR, churn, CAC, LTV
- Support month-end close, reconciliations, and liaison with our external accountants
- Build and improve processes — you actively look for what to automate, including with AI tools
- Provide ad-hoc analysis to support commercial decisions across the business
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About you
- 3–5 years in a finance role, with at least one position where you had clear individual ownership — of a reporting cycle, a system, or a close process — not just as part of a larger team
- Strong in Excel/Google Sheets; comfortable building models from scratch, not just maintaining someone else's
- Hands-on experience with Xero or similar bookkeeping tools, including admin and troubleshooting — not just read access
- You understand SaaS business models and why the metrics matter (MRR, NRR, churn, CAC)
- Part-qualified CIMA or ACCA — actively studying preferred
- You see AI and automation as tools that free you up for better work — you're already using them, or actively looking to. You're not waiting to be told what to automate
- You've worked in a startup or scale-up and are comfortable navigating ambiguity
- You leave processes better than you found them
Work perks and benefits
Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
Tenzo Swag
We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
Work from Home
You'll receive a £75 work from home set up budget, which renews every year
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Flexible Working
A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
Stock Options
Eligibility to our stock options program
Pension
ESG pension scheme
Office Location
WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU
Customer Lunches
Every quarter we plan a team lunch at one of our customer’s restaurants (we accommodate all dietary requirements)
Tenzo Offsite
A chance to meet fellow team members from all over the world at our annual team offsite
Your Eyesight
We cover tests and contribute £75 to spectacles (or equivalent in local currency)
Your Development
Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
Annual Leave
25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
Work Abroad
Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
Start-up Life
Working as part of a small team, you benefit from a level of responsibility from the get go
Socials
Monthly events both in person and virtually!
Diversity and Inclusion
Tenzo is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.
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