AG Talent
Finance Operations Manager
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Shared Services Centre Finance Operations Manager, OTC & Cash Management | UK with travel to India
Are you an OTC and Cash Management specialist who wants to walk into a shared services operation, diagnose what is actually broken, and build the function properly rather than manage someone else's status quo?
This is a 12-month fixed-term mandate with a global contingent workforce management provider that operates across more than 100 countries.
📍 UK-based, with significant travel to India in the first phase. Around 3 weeks on-site in the first two months, then roughly 2 weeks every other month for the first 6 to 8 months. 💷 £80,000 to £90,000. 12-month fixed-term contract. 🤝 Interview Process: 3 stages. Introductory call with HR, Call with CFO, Call with CEO
Systems: Certinia (ERP), bank reconciliation and cash allocation platforms.
The finance operation runs through an offshore Shared Services Centre and today it is reactive and transaction-focused. Cash sits unallocated, reconciliations carry items nobody has resolved, and upstream billing and self-billing gaps feed problems downstream into collections and cash application.
- End-to-end Order-to-Cash run across multiple entities and geographies through a Shared Services Centre
- Certinia in place as the finance system, alongside separate reconciliation platforms
- Live self-billing and customer-controlled invoicing arrangements that are not always mirrored accurately in Certinia
- A known backlog of unallocated cash, unreconciled items and allocation inaccuracies
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The next step is to turn a reactive, transaction-focused operation into a controlled, standardised, end-to-end OTC and Cash Management function. That is where you come in.
You will own the diagnosis, the target operating model, and the hands-on delivery of the changes that make the function scalable and well controlled.
The Role
This is a deliberately hands-on role, not a governance-and-reporting one. You will work directly alongside the billing, credit control and cash management teams, review transactions and reconciliations yourself, find the root causes, and implement the fixes. You will report into senior Finance leadership and act as their trusted view on how the OTC operation is really performing.
What You Will Be Doing
- Run a detailed assessment of the current OTC and Cash Management operation: team structure, processes, controls, governance and reporting
- Identify the root causes of unallocated cash, unreconciled items and allocation inaccuracies, upstream as well as downstream
- Design and implement the target-state operating model, with SOPs, controls and quality standards embedded
- Establish meaningful KPIs, SLAs, exception reporting and escalation processes
- Review whether customer billing and self-billing methodologies are accurately reflected in Certinia, and fix the postings and processes where they are not
- Work hands-on to reduce the backlog while improving the underlying process at the same time
- Coach and develop the team so the improvements stick after you leave
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Experience We Are Looking For
- Significant experience managing finance operations within a mature Shared Services Centre or Global Business Services environment
- A track record of stabilising, improving or transforming OTC, Cash Management, Credit Control or Bank Reconciliation functions
- Strong end-to-end Order-to-Cash knowledge across billing, self-billing, cash allocation and application, credit control, collections, bank reconciliations and customer account management
- Experience implementing controls, governance frameworks and process standardisation
- Experience designing and implementing KPIs, SLAs and operational reporting
- Comfortable working within offshore or SSC operating models, and willing to travel to India as set out above
- Exposure to multi-entity, multi-currency, multi-geography finance operations
Nice To Have
- Hands-on experience with Certinia (or FinancialForce)
- Experience within a contingent workforce, staffing, MSP or EOR business
Apply for immediate consideration
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