CITB
Financial Accountant - Fixed Term
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Financial Accountant - Fixed Term
Customer Experience Administrator (Part-Time – 2 Days Per Week)
Key Details
- Hours of Work: Part-time – 2 days per week
- Contract: Fixed Term
- Duration: Until December 2026
- Grade: SC4
- Target Salary: £21,321.20 per annum (full-time equivalent: £53,303) + £6,799 Car Allowance
- Location: Peterborough
- Working Pattern: Hybrid – at the discretion of the line manager based on business requirements
About the Role
The Construction Industry Training Board (CITB) is committed to setting industry standards for fairness, inclusion, and respect. We strive to build a diverse and representative workforce that mirrors Britain’s society. This role is open to all applicants, with encouragement for those from under-represented groups to apply.
The purpose of this position is to support our mission: to create a culture where all customers—both industry and society—thrive by building inclusive workforces.
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Your Responsibilities
- Support our team to deliver excellent customer service to clients, learners, and stakeholders
- Assist with the administration of learning programs and industry initiatives
- Contribute to maintaining key performance metrics in customer experience
- Work collaboratively with colleagues to develop and implement strategies to improve inclusivity and impact
- Process and coordinate enrolment, support, and feedback for industry members and apprentices
- Ensure records and communications align with CITB’s policies and compliance requirements
Requirements
- Strong administrative and organisational skills, with an ability to manage multiple tasks efficiently
- Experience in customer-facing roles, preferably within education, training, or construction-related industries
- Proficiency in Microsoft Office (Word, Excel, Outlook), including experience with databases or CRM tools
- Excellent communication skills, with the ability to interact professionally with both internal and external stakeholders
- Problem-solving attitude and commitment to continuous improvement
- Ability to work both independently and as part of a team in a dynamic environment
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Benefits
- Fixed-term opportunity with competitive salary + car allowance (total approximately £28,120.20)
- Hybrid working model for flexibility
- Meaningful contribution to shaping positive change in the construction industry
- Opportunities to work within a supportive, values-driven organisation dedicated to fairness and diversity
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