Financial Services Administrator (Level 3) Apprenticeship

Job Overview

Providing comprehensive administrative support to Financial Advisers, preparing client review letters, business illustrations, reports, and meeting packs. Managing CRM updates, liaising with clients and providers, gathering account information, supporting day-to-day operations while maintaining strong knowledge of client-facing systems.

Key Responsibilities

• Reporting to the Office Manager and Admin Manager
  • Write client review letters
  • Prepare new business illustrations
  • Update company CRM system
  • Communicate with new and existing clients
  • Assist the Financial Advisers with their day-to-day tasks
  • Develop a good understanding of client-facing systems
  • Prepare reports for financial advisers
  • Speak with providers to obtain information on client’s accounts
  • Prepare packs for client meetings

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
• Deliver customer service to internal and/or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
• Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
• Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
• Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
• Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
• Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
• Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
• Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
• Use available tools and techniques to research, collate, analyse, and present data relevant to their role and audience.
• Plan, organise and prioritise own tasks, managing time and resources effectively.
• Identify opportunities for continuous improvement and recommend solutions to improve processes.
• Apply current and developing sustainable principles and techniques relative to role.
• Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
• Work in line with organisational equity, diversity, and inclusion policies.