Temple University
Financial Aid Counselor I: SFS
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Financial Aid Counselor I: SFS
Financial Aid Counselor I: Student Financial Services (SFS)
Temple University – Office of Enrollment Management
Why Join Temple?
- Hybrid work schedule (remote and on-campus flexibility)
- Comprehensive benefits:
- Full medical, dental, and vision coverage
- 12 paid holidays
- Paid time off
- Tuition remission (eligible employees and dependents can earn a degree tuition-free)
- Generous retirement plan + more
Salary Range: $32,000 – $45,000 Note: Salary is determined based on duties, education, experience, internal equity, and departmental budget.
Position Summary
As a Financial Aid Counselor I, you’ll report to the Director of Student Financial Services and play a pivotal role in:
- Processing financial aid information while ensuring compliance with federal, state, and university regulations
- Advising prospective and current students/families in a high-energy, team-driven environment
- Administering federal, state, and institutional student aid programs, including:
- Processing and awarding financial aid in compliance with regulations
- Assisting with professional judgment calls under supervision
- Conducting counseling sessions on financial aid eligibility, funding options, and student account statements
- Performing additional duties as assigned, including data analysis and team collaboration
Key Responsibilities
- Process and verify FAFSA data and student aid applications
- Communicate eligibility, funding options, and payment processes to diverse student populations
- Collaborate with faculty, staff, and external stakeholders in enrollment initiatives (e.g., Open House, Experience Temple Days)
- Maintain strict confidentiality (FERPA compliance) while handling sensitive financial records
- Assist with audits, reporting, and policy adherence
- May require overtime, weekend, or early-morning work as needed
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Job Requirements
Required:
- Bachelor’s degree in any field
- (1) year of related experience (or equivalent combination of education/experience)
- Demonstrated ability to communicate accurately and courteously in fast-paced environments (e.g., customer-service experience)
- Clearance and screening obligations:
- Criminal history review
- Child abuse clearance
- FBI fingerprinting
- Conditional employment pending drug screening results
Preferred:
- Experience in financial aid offices, enrollment management, or higher education student services
- Familiarity with systems like:
- Ellucian Banner (Financial Aid module)
- CampusLogic, COD, NSLDS, AES/PHEAA, ELM (FAA Access)
- Knowledge of FAFSA processes, financial aid terminology, or Title IV regulations
- Multicultural proficiency or multilingual skills
- Proven ability to work efficiently in higher ed or administrative roles
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Core Skills & Competencies
✔ Customer Service Excellence: Build rapport with diverse stakeholders (students, families, faculty, staff) ✔ Attention to Detail: Manage complex aid applications with accuracy under tight deadlines ✔ Clear Communication: Simplify financial aid policies for non-expert audiences ✔ Technical Fluency:
- Proficiency in Microsoft Office Suite
- Willingness to train on student/financial aid systems ✔ Ethical Judgment: Handle high-sensitive information with discretion ✔ Collaboration & Adaptability: Work independently or in teams, occasionally during off-hours ✔ Basic Technical Skills: Support for students with varying IT skills
Work Arrangement
This is a hybrid role (on-campus + remote). The specific distribution may evolve based on departmental needs.
Diversity & Compliance
Temple University is committed to equal opportunity and prohibits discrimination based on: Age • Color • Disability • Marital status • National/ethnic origin Race • Religion • Sex (including pregnancy/gender identity) • Sexual orientation • Genetic info • Veteran status
Compliance Note: Employees must uphold ethical standards, legal policies, and institutional regulations (e.g., NCAA for applicable offices).
Additional Resources
- Annual Security & Fire Safety Report: View online or request via Temple Public Safety (215-204-7900).
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