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About The Role
Job Title: Financial Controller (Remote)
Location: Remote based in Ireland or Portugal
Travel: Occasional travel for company meetings
Terms: Permanent Contract
Schedule: Monday – Friday | Business hours
The Financial Controller will play a critical role in supporting the company’s rapid growth by building scalable financial processes, strengthening controls, and providing clear financial insight across multiple locations and client programs. This is a hands-on leadership role requiring strong operational finance experience in a people-intensive, multi-site BPO environment.
The Controller will partner closely with the CFO, operations, and client leadership teams to ensure financial discipline while enabling growth.
What You'll Be Doing
Financial Reporting & Month-End Processes
- Own the monthly, quarterly, and annual close process across multiple legal entities and international locations
- Prepare timely and accurate financial statements (P&L, Balance Sheet & Cashflow), management reports, and KPI dashboards
- Ensure consistent financial reporting across sites as the company scales
- Prepare detailed quarterly Board packs
- Drive continuous improvement in month end close timelines and reporting accuracy
Revenue Recognition & Billing
- Oversee revenue recognition for BPO contracts (FTE-based, transaction-based, hybrid models)
- Track client-level profitability, contribution margins, and cost drivers
- Support contract reviews, renewals, and pricing decisions with financial analysis
- Ensure billing accuracy aligned with SLAs, headcount, and utilization
- Ensure disciplined billing and collection processes as client volume increases
Budgeting & Forecasting
- Lead annual budgeting and rolling forecast processes in a high-growth environment
- Partner with operations to forecast headcount, attrition, ramp-ups, and new site launches
- Build scalable financial models to support growth from 600 to +1,000 employees
- Provide variance analysis and actionable insights to leadership
Cost Control & Operational Finance
- Monitor and control labor costs (payroll, benefits, overtime, incentives), the primary cost driver in BPO and conduct monthly reviews with key business stakeholders
- Track location-level, program-level performance and client profitability reporting
- Identify margin improvement opportunities through cost optimization and efficiency gains
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Working Capital Management
- Oversee AR/AP, client invoicing, and collections across multiple clients and geographies
- Manage cash flow forecasting and working capital needs during growth
- Review debtors and agree on recovery strategies
- Manage the timing of creditor payments and authorize payments in the bank.
Compliance, Controls & Audit
- Maintain strong internal controls appropriate for a scaling organization
- Ensure compliance with statutory, tax, and regulatory requirements across locations
- Lead internal and external audit processes
- Maintain assets registers in a remote business
- Establish and document financial policies and procedures that scale
Systems & Process Scalability
- Improve and standardize accounting systems, workflows, and controls
- Partner with CFO on ERP optimization or implementation as the company grows
- Automate and streamline processes to support multi-location operations
- Lead finance team projects with support from the finance team
Team Leadership
- Manage, mentor, and grow the finance and accounting team
- Build a scalable structure that supports increased volume, complexity, and geographic expansion
- Become a trusted business partner across the organisation, representing the finance team on various projects
- Foster a culture of accountability, accuracy, and continuous improvement
Your Profile
About You
To thrive in this role, you should possess the following qualifications, skills and experience:
- Bachelor’s Degree in Accounting, Finance, or related field (CPA / CA / CMA strongly preferred)
- 8–12+ years of progressive accounting/finance experience
- Prior experience in BPO, shared services, outsourcing, or labor-intensive service businesses strongly preferred
- Proven experience supporting rapid growth and multi-location operations
- Strong operational and analytical mindset
- Comfortable in a fast-paced, evolving environment
- Ability to balance hands-on execution with strategic thinking
- Excellent communication skills with finance and non-finance stakeholders
- Advanced Excel and ERP experience
This role is pivotal in ensuring the financial health and strategic direction of the company, requiring a proactive and detail-oriented leader to drive financial excellence.
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Why Us?
- Fully Remote work based in Ireland or Portugal
- A competitive salary
- Flexible benefits
- Company Pension Scheme
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio
- The opportunity for professional growth
- The opportunity to join a fast-scaling business at an exciting stage in its development
- Fun company events and team outings
- Autonomy and Responsibility
Our Recruitment Process
- 45 min Teams interview with the Recruitment Team
- 45 min Teams interview with the Hiring Manager
- SLT Interview
About Us
Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven insight with a strong human focus.
Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them.
Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia.
We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences.
At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.
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