Nationwide
Financial Crime Controls Consultant
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Join us as a Financial Crime Controls Consultant (FCC) within the growing Integration team in Fraud Operations, where you’ll help steer a pivotal phase of activity as multiple workstreams transition over the coming months. Your expertise will shape how integration unfolds across Fraud Operations and the wider Protect community, ensuring Nationwide remains resilient in safeguarding both the Society and our customers from fraud and financial crime. This is a rare opportunity to influence meaningful change at scale while contributing to a critical organisational transformation.
You’ll bring strong subject matter knowledge across diverse fraud typologies, ideally including experience handling Business Banking fraud claims within Virgin Money, alongside a solid understanding of relevant legislation, regulatory expectations, and effective control environments. Your ability to offer clear, balanced advice to senior stakeholders, operate confidently in complex and ambiguous situations, and apply sound judgement to risk, customer impact, and delivery pressures will be essential. Experience in policy, process, risk management, and project delivery will support you in guiding Fraud Operations through significant change.
Drawing on your insight, you’ll help inform risk assessments, capacity planning, and strategic decision making to support the successful integration of Virgin Money into Nationwide. This is a dynamic role where each day brings new challenges and opportunities to deliver high quality, well-reasoned outputs at pace. If you thrive in fast moving environments and are motivated by work that creates tangible impact, this role offers an exciting chance to grow your career while making a genuine difference.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 18-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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Responsibilities
What you’ll be doing
In this role, you’ll provide essential fraud operations expertise to support migration activity, working closely with teams across Nationwide to ensure integration is delivered safely, effectively, and with strong customer protections. You’ll help shape the design, review, and documentation of fraud processes for migrated products and new Business Banking offerings, ensuring they reflect robust controls and align with evolving organisational needs. Your insight will be central to identifying fraud risks, operational gaps, and dependencies linked to migration timelines and change delivery, enabling informed and timely decision making.
You’ll act as a trusted point of escalation for complex fraud‑related queries arising throughout migration and product implementation, applying sound judgement and deep operational understanding. Collaboration will be a key part of your day‑to‑day work, partnering with Change teams, Product colleagues, Technology teams, Workforce Planning, and Fraud Strategy to ensure fraud considerations are fully embedded within plans, requirements, and delivery artefacts. Your contribution will help maintain consistency in fraud standards, decisioning principles, and customer protections across both Virgin Money and Nationwide environments.
You’ll also play a key role in capturing lessons learned and operational insights, supporting continuous improvement, and strengthening future integration activity. This work will help shape how fraud operations evolve, ensuring the organisation remains resilient, well‑prepared, and aligned to best practice.
About you
As a minimum, you’ll have:
- Proven Fraud Operations experience, with strong exposure to Business Banking environments preferred
- Operational credibility, with the ability to apply fraud expertise to change activity, migration delivery, and business readiness
- Experience shaping fraud processes, including contributing to the design, refinement, or implementation of operating models or decision frameworks
- A collaborative, adaptable approach, with a track record of working across multiple fraud areas during periods of change
- A strong focus on customer protection, ensuring operational resilience and sustainable fraud outcomes remain at the centre of your work
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
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You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Scott Lewis, and the main recruitment contact is Lorraine Ifil.
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