Barclays
Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management
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Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management
Location: London
Purpose of the Role To manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.
About the Role
Join us as the Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management. In this position, you will lead global Financial Crime operations, overseeing screening and alert management activities across multiple locations.
You will be accountable for driving operational performance, risk management, and control effectiveness, ensuring delivery adheres to regulatory requirements and organisational standards.
Operating at pace in a high-pressure environment, you will make time-sensitive, high-impact decisions across live incidents and complex operational scenarios. Balancing competing priorities such as SLA delivery, risk exposure, and operational capacity, while maintaining strong control environments across the entire alert lifecycle, this role demands senior leadership and operational excellence.
As a senior leader, collaboration and consistency will be key priorities. You will work closely with stakeholders to manage incidents, resolve challenges, and continuously evolve operations through optimisation, analytics, and automation.
Responsibilities
Core Accountabilities
- Identify trends and opportunities for process improvements, enhancing new procedures through monitoring and analysis of operational data and performance metrics.
- Oversee operational effectiveness in the business area, promoting efficient processes, risk management, and compliance initiatives that align with banking objectives and SLAs.
- Engage with internal stakeholders (business leaders, project managers, subject matter experts) and external partners (vendors, service providers) to support cross-functional business operations.
- Lead operational teams, providing guidance, coaching, and mentorship to elevate delivery quality and professional growth.
- Develop and manage KPIs to measure operational efficiency, leveraging data and technology to identify areas requiring significant improvement.
- Ensure full compliance with regulatory requirements and internal financial policies, prioritising customer experience standards.
- Foster a psychologically safe work environment, encouraging open communication and proactive feedback to maintain a high-performing, engaged workforce.
- Manage attrition risks collaboratively with HR, implementing retention strategies to sustain operational stability.
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Leadership (Vice President) Expectations
For Team Leaders
- Set or contribute to strategy, driving requirements and recommendations for change.
- Plan resources, budgets, policies, and process governance, ensuring continuous performance improvements while escalating policy/procedure breaches.
- Define roles, responsibilities, and future operational needs; lead departmental long-term direction, performance development, and compensation decisions.
- Create a high-performing culture by practicing the LEAD behaviours:
- L (Listen and be authentic)
- E (Energise and inspire)
- A (Align across the enterprise)
- D (Develop others)
For Individual Contributors
If leading without a team, you will:
- Act as a subject matter expert within your discipline, guiding technical direction.
- Lead multi-year projects, bringing in specialised teams and ensuring alignment with broader objectives.
- Coach, mentor, and refine teams to improve delivery standards.
Strategic Collaboration
- Advise stakeholders (including functionality and senior management) on cross-functional impact and alignment.
- Manage and mitigate risks through assessments, enhancing controls, and governance frameworks.
- Demonstrate accountability to align processes with strategic goals and maintain effective controls.
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Operational Excellence
- Utilise sophisticated analytical thinking to analyse complex challenges and propose impactful solutions.
- Integrate research-driven insights into decision-making processes.
- Form and maintain trusting partnerships with internal/external stakeholders, leveraging influencing and negotiation skills to achieve stakeholder objectives.
Requirements
Essential for Success
- Strong senior leadership experience in Financial Crime, Screening, or Operations.
- Track record of managing globally diverse, multi-location operations, enhancing performance across geographically dispersed teams.
- Proficient decision-making and problem-solving in high-pressure, time-sensitive environments.
- Deep expertise in risk, controls, and regulatory compliance, including Financial Crime policies, operational governance, and governance frameworks.
- Hands-on experience in workflow design, optimisation, capacity planning, and forecasting.
- Strong analytical skills with proven ability in performance metrics, MI, and operational reporting.
Highly Valued Competencies
- Incident response and escalation management, maintaining calm, decisive action under pressure.
- Stakeholder influence across matrix structures and senior audiences, driving alignment and organisational goals.
- Experience automating processes, applying machine learning, or driving efficiency initiatives within operational settings.
- Clear understanding of screening processes and alert lifecycle management within Financial Crime frameworks.
Barclays Commitment
All colleagues are expected to embody the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, combined with adopting the Barclays Mindset: Empower, Challenge, and Drive.
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