Monzo
Financial Health Strategy Manager
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Financial Health Strategy Manager
Senior Financial Health Specialist
🚀 About Monzo
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown significantly over the last 10 years in the UK. We now offer:
- Personal and business bank accounts
- Joint accounts
- Accounts for 16-17 year olds
- A free kids account
- Credit cards
- Saving, investing, and pension services
With features like hot coral cards and get-paid-early, along with financial education and award-winning customer service, we create magical moments for our customers.
About the Role
Our Financial Health team supports customers tackling tough financial situations. This is an individual contributor role but expected to drive strategic improvements within our squad structure.
Responsibilities
You’ll play a critical role by:
- Guiding customers through financial hardship and helping them secure a positive fresh start
- Delivering strategic changes that consistently produce good customer outcomes while protecting Monzo’s interests
- Collaborating with teams to implement proposed solutions
- Analysing qualitative and quantitative data to assess the impact of initiatives and monitor portfolio performance
- Mentoring junior team members as a senior member of the Financial Health squad
- Working with external partners to ensure compliance with Monzo’s standards and optimal customer outcomes
- Documenting and monitoring key strategies to ensure alignment with expectations and governance
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Additionally, you'll focus on:
- Risk identification, articulation, and mitigation for strategic changes
- Cross-functional collaboration with engineering, risk, operations, and finance teams
- Bold, effective decision-making despite ambiguity and rapid change
Requirements
Desirable Experience and Skills
- Experience managing external partner relationships (auditing, compliance)
- Track record in Collections and Recoveries strategies
- Knowledge of regulatory frameworks:
- CONC (Conduct of Business)
- SYSC (System-B treasure Regulation)
- Consumer Duty
- CCA (Consumer Credit Act) (EU equivalents also valued)
- Leadership experience (direct or indirect) with a focus on driving projects forward
- Ability to identify trade-offs between aspirations and feasibility
- Proven ability to secure approval for business changes
- Self-starter mindset with exceptional problem-solving skills and familiarity with regulatory domains
- Comfort operationalising changes in a dynamic, rapidly-evolving environment
- Collaborative, deadline-driven problem-solver
Benefits
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- Competitive salary: £53,100 - £71,900 (depending on experience) + performance-based incentive awards
- Flexible working: London-based or UK remote (with ad hoc in-office meetings)
- Trust-based model: Optimal work hours aligned with team and personal needs
- £1,000 learning budget: to invest in courses, books, or conferences
- Home setup support: Macbooks provided, along with office equipment for fully remote employees
Vision Over Completeness
Monzo encourages applications from those who align with this role’s core values, even if they don’t tick every box:
“Many women and minorities hesitating to apply if they don’t meet every requirement. We want you here.”
About the Company
Monzo champion diversity and inclusion through:
- Inclusive environment for diverse talent
- Support mechanisms for growth and development
- Dedication to equal opportunity employment, regardless of protected characteristics
Inclusivity efforts: Reports available, including gender pay transparency and D&I initiatives.
The application process takes approximately 3-4 weeks, structured as follows:
- Recruitment screening conversation
- Hiring manager interview
- Role-specific technical assessment
- Final behavioural interview
Permanent flexibility is central—let’s hear from you today!
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