Monzo
Financial Health Strategy Manager
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Financial Health Strategy Manager
Senior Financial Health Lead
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown significantly in the last 10 years in the UK. With personal and business bank accounts, joint accounts, accounts for 16-17-year-olds, free kids accounts, credit cards for UK customers, savings accounts, investment options, as well as the ability to combine pensions, we offer more than just banking.
With award-winning customer service, fascinating financial education on social media, hot coral design cards and get-paid-early features, we’ve been creating positive financial experiences and magical moments for our customers.
About the Role
📍 London, Cardiff, or UK Remote 💰 Salary: £53,100 – £71,900 (depending on experience) + Incentive award tied to performance + Benefits
🔑 Key Responsibilities
This is an Individual Contributor (IC) role, but it requires indirect leadership to drive Financial Health strategy improvements. In this role, your focus will be on supporting customers through financial hardship. You’ll ensure that we provide thoughtful support and practical solutions to those in need by:
- Guiding customers to a fresh start and clearer financial outlook
- Delivering strategic changes that consistently lead to positive customer outcomes while protecting Monzo’s interests
- Collaborating with analysts, product managers, engineers, and operations staff to implement proposed strategies
- Using qualitative and quantitative data to analyse recent changes and monitor the overall portfolio performance
- Supporting the growth and development of junior team members
- Aligning external partners with Monzo’s standards while ensuring best customer outcomes
- Documenting and using data to ensure strategy alignment, appropriate governance, controls, and monitoring
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🤩 Ideal Candidate
We’d love to hear from you if you have:
- Experience working with external partners, including relationship management and auditing
- Background in Collections and Recoveries strategies
- Understanding of regulatory frameworks, including:
- CONC (Consumer Credit sourcebook)
- SYSC (Systems and Controls sourcebook)
- Consumer Duty compliance
- Consumer Credit Act (CCA) (equivalent EU regulatory knowledge is a plus)
- Indirect or direct leadership experience with proficiency in driving forward strategic projects
- Ability to identify, articulate, and mitigate risks associated with strategic changes
- Strong decision-making skills, with the ability to make feasible trade-offs between desired outcomes and reality
- Proven ability to gain approval for proposed business changes
- Resourcefulness and self-starter mentality, with expertise in researching, untangling, and mapping out unfamiliar regulatory or operational challenges
- Adaption to a fast-moving, ambiguous, and ambiguous work environment
- Expertise in cross-functional collaboration with engineering, risk, operations, and finance teams
- Drive to be a collaborative, strategic problem-solver and willingness to work towards tight deadlines
Not ticking every box? We’d still love to meet you! Studies show that women and people of colour might hesitate if they don’t meet every criterion. At Monzo, we’re doing everything to build a diverse and welcoming culture, and we encourage applications from everyone who shares our passion for creating meaningful change.
🙌 What You Get
- Competitive salary of £53,100 - £71,900 (based on experience)
- Performance-based incentive award
- Flexibility to base the role in London or via UK remote work (with occasional meetings)
- Fully flexible working policies — trust-based hours
- A £1,000 annual learning budget for books, courses, and conferences
- Professional equipment: A MacBook for every employee
- Additional support for fully remote workers
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🌈 Application Process
This process is designed to work with your schedule, not against it:
- Initial Recruiter Screening Conversation
- Initial Interview with the Hiring Manager
- Role-Specific Interview
- Behavioural Interview
The entire process should take around 3–4 weeks. Monzo promises to be flexible to accommodate your availability.
Find our guidelines to help you ace your application using AI.
Applications will remain open as long as we’re taking shortlisted candidates. Apply early!
LI-TP1
Equal Opportunities and Diversity
Monzo is fully committed to building an inclusive workplace where every individual can thrive. Diversity and inclusion are a core part of what we do—we strive to reflect not just our well-being, but an impactful work culture, in everything we do.
This mission aligns with our broader initiative to ensure that money works for everyone. Embedded in our efforts is:
- A Diversity & Inclusion Strategy
- Our Blog highlighting our values
- Our 2025 Gender Pay Gap Report
- The 2026 Diversity and Inclusion Report
We celebrate equality in every form and ensure that every applicant is assessed without bias to age, ethnicity, religion, sex, sexual orientation, gender identity, family/parental status, national origin, veteran status, neurodiversity, or disability.
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