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Financial Resilience Adviser/Caseworker, Citizens Advice Westminster
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Hours: Fulltime 5 days per week (part-time considered)
Contract type: Two-year fixed term
Number of Posts: 2
Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high-quality, agile advice service that reflects community issues and needs, and our service always puts people first.
About the Role
As a Financial Resilience Adviser/Caseworker, you will play a vital role in supporting residents accessing the borough’s Crisis Resilience Fund. You will help clients strengthen their long-term financial stability through income maximisation, debt management, and improved financial capability. This includes conducting initial debt assessments, identifying urgent priorities, and helping clients understand their options and the practical steps they can take to improve their financial wellbeing.
Key Responsibilities
- Support clients in accessing the borough’s Crisis Resilience Fund
- Help clients achieve long-term financial stability
- Conduct initial debt assessments and identify urgent priorities
- Empower clients to understand their options and practical steps to improve financial wellbeing
- Work holistically with partner agencies
- Provide advice across a range of enquiry areas, including welfare benefits and money advice
- Support vulnerable clients, including acting on their behalf with third parties
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Qualifications
- Be an empathetic and confident communicator
- Build trust with clients experiencing crisis
- Committed to empowering people to find a positive way forward
Benefits
- Competitive salary
- Generous annual leave that increases with length of service
- Paid sick leave
- Pension scheme
- Annual season ticket loans
- Career breaks
- Ongoing opportunities for professional development and progression
- Warm and friendly work culture
- Flexible working environment (work from home on some days)
- Diverse and inclusive workplace
How to Apply
If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note that we expect employees to spend 60% to 75% of their working time in the office or at outreach locations.
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Diversity and Inclusion
Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation. Please help us by completing the Diversity Monitoring Form.
Closing Date: 26th July 2026 11:59pm
Contact Information
If you have queries about this opportunity, please email us.
Assessments and Interviews
Assessments and interviews may be scheduled before the closing date if we identify suitable candidates who meet the skills and experience outlined in the Person Specification, so early applications are strongly encouraged.
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