The individual will have an understanding of the automotive industry and be knowledgeable of the FCA Code of Conduct associated with credit broking and finance introductions. Ideally, they will have completed SAF training and the SAF Expert test and possess up-to-date knowledge of Consumer Duty requirements. Seeing this as an exciting new challenge, the individual will use their drive, enthusiasm and commercial mindset to achieve exceptional results in both sales performance and customer satisfaction.

Key Responsibilities

• Guiding customers through their car-buying journey via telephone, email and web enquiries.
• Meeting and exceeding sales targets on a weekly and monthly basis. This will include self-management of daily KPIs.
• Respond to requests for proposals from new and existing clients.
• Identify and understand customers’ needs ensuring the best outcome is always reached.
• Ensuring all calls are compliant and adhere to FCA regulations, keeping the customer fully informed throughout the process.
• Pro-active in contact with customers, suppliers, and lenders.
• Respond to prospective new clients’ questions and requests using telephone and email.
• Understand competitors, their offerings and pricing, to be able to monitor and recommend changes to pricing and/or offerings.
• Work closely with the sales team on lead generation and to ensure a consistent and exceptional customer experience.
• Any other duties, as requested, to meet the changing needs of the business.

Knowledge and Experience:

• Minimum 2 years sales experience.
• The ability and desire to sell to customers through a customer centric approach.
• Excellent verbal and written communication skills.
• Positive attitude and willingness to go the extra mile for our customers.
• Excellent numerical skills and accuracy.
• Good knowledge and understanding of FCA guidelines and Treating Customers Fairly.
• Preferably SAF trained and approved.
• At all times to carry out responsibilities with due regard to the company’s policies and procedures.
• Ensuring at all times that communications and processes are FCA compliant. Ongoing training is provided along with access to e-learning training platforms.

Additional Information

As this role includes FCA regulated activities, you will be asked to declare any unspent criminal conviction, CCJs or bankruptcy, and will be asked to consent to a credit check prior to employment commencing.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.