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Description
The Client Relationship Manager is responsible for building and fostering relationships with certain qualified Carriers that write the FINEX lines of business in Great Britain. As a part of the FINMAR Market Services (FMS) team, the Client Relationship Manager provides data analytics, carrier advocacy, pipeline management, and reporting services to the Carriers, with the aim of helping them to improve their proposition, competitive edge, and visibility. This is highly aligned with Group objectives as it involves revenue growth, market rationalisation, automated market selection (market match), and improved knowledge to support better client prospecting and service.
The Role
- Building relationships with clients (being Carriers of FINEX insurance) and working closely with them to monitor and measure performance against agreed service levels for quoting, placement, policy production, and claims service.
- It will also be necessary to regularly attend meetings with clients, for whom detailed reports and analysis is provided on a periodic basis.
- Gain an in-depth understanding of FINEX products and related insurance, working closely with the FINEX placing/claims teams to fully understand the client’s business, requirements, and the services we provide and improve the proposition for the benefit of the FINEX team’s clients (Insurers).
- Analyse, interpret, and present detailed analytical client reports.
- Build relationships with FINEX team colleagues in order to understand changes in strategy, challenges, and provide advice on changes to client appetite as and when required.
- Build and develop relationships with FMS colleagues in Mumbai and Ipswich to monitor finances, manage budget, and develop analytical data.
- Work closely with members of the FMS team worldwide to ensure integrity, accuracy, and completeness of data and ensure a consistent global delivery of services.
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Qualifications
What you'll bring:
- Solid years of industry experience in a client facing / broking role (preferable)
- Knowledge, or ability to quickly gain knowledge, of financial lines clients, markets, and products
- Highly articulate and able to communicate and influence with confidence and credibility at all levels, delivery to suit audience, and adjust behaviour to suit the political environment
- Client relationship focused with proven excellence in service delivery and ability to analyse, present, and interpret detailed analytical data/client reports
- Deep understanding of Insurance principals, broking, and underwriting and ability to drive conflict resolution without compromising client relationship
- Problem solving skills, innovative, and creative with technical aptitude and ability to work autonomously or within a team, while working to tight deadlines
- Knowledge and understanding of industry specific market analysis systems and technologies
- Appreciation and understanding of multinational team structures and cultural nuances as well as must demonstrate attention to detail, with a high level focus on quality
- Excellent verbal and written communication skills, confident facilitator and flexible approach to undertake additional responsibilities within FMS as and when required
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What We Offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview, and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com
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