Trinity Fire & Security Systems
Fire Alarm Engineer - Service
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Service Engineer – Fire & Security Systems
Region: Southampton + surrounding area
On-Target Earnings
Up to £58,000 (inclusive of overtime, call-outs, travel pay and bonuses)
Sign-On Bonus
£4,000
About the Role
Join Trinity Fire & Security, a division of PTSG Group, and deliver high-quality servicing, maintenance, and technical support across a diverse portfolio of commercial fire and security systems.
You’ll work across a range of systems ensuring compliance, reliability, and exceptional customer service. Supported by dedicated Service Coordinators and Technical Specialists, your focus will be on delivering outstanding engineering standards across commercial accounts, market surveys, and service coordination within the region.
Key Responsibilities
- Carry out planned preventative maintenance and reactive service visits on:
- Fire systems (Gent, Notifier, Advanced, Protec, and other open-protocol systems)
- CCTV (Hikvision, Dahua, Avigilon)
- Intruder alarms (Galaxy, Texecom)
- Access control (Paxton, Honeywell, Gallagher)
- Diagnose faults and deliver effective, compliant solutions
- Complete minor remedial works and small-scale installations
- Provide professional technical advice and updates to customers
- Maintain accurate service records and customer documentation
- Ensure all work aligns with relevant safety standards and company procedures
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About You
We are seeking an experienced Service Engineer with:
- Proven experience servicing fire alarm and/or electronic security systems
- Strong fault-finding and diagnostic skills
- Good knowledge of British Standards (extensive fire alarm first aid training desirable)
- Excellent communication and customer service skills
- Strong technical understanding with a focus on electrical safety (ECA or Level 3 Apprentiful qualification/equivalent desirable)
- Full UK driving licence (valid for work-related travel)
Why Join Trinity?
- Regional coverage with flexible schedules and improved work-life balance
- Uncapped earning potential, including commission, paid overtime, and travel allowances
- Ongoing manufacturer training with leading certification programmes
- Clear career progression and long-term development opportunities
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What We Offer
Competitive Package
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Competitive basic salary with uncapped commission and paid overtime
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23 days’ annual leave, increasing with tenure plus banks holidays
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Company van and fuel card
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Employee benefits:
- Discount Programme (saving at 800+ retailers)
- Pension, Life Assurance and Employee Assistance Programme
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• Employee referral bonus (up to £2,000)
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Ongoing training, accreditations, and career development
Equal Opportunities & Military Support
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Industry commitments:
- Equality of opportunity for all – applications encouraged regardless of age, disability, gender/gender reassignment, sexual orientation, religion, marital status, race, or disability.
- Security vetting required (successful candidates must pass needed checks).
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Our Armed Forces Covenant is upheld with:
- Guaranteed interview for ex-Forces applicants meeting minimum criteria
- Support for arrays, reservists, and military spouses in transitioning into civilian careers. We respect and leverage the skills, values, and experience acquired in the military.
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