Serco Plc
Fire Service Manager
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Home based with national travel
Position: Permanent, Full time
Salary: £38,000-£42,000
Role Overview
We are looking for an experienced and proactive Fire Service Manager to lead the delivery of fire compliance and remedial works across a key service area. This is an important role responsible for ensuring fire safety standards are maintained, risks are effectively managed and statutory requirements are consistently achieved across the estate.
Key Responsibilities
- Ownership of Delivery and Coordination: Take ownership of the delivery and coordination of fire door compliance activities, working closely with operational teams, supply chain partners, Defence Infrastructure Organisation (DIO), and internal stakeholders to ensure works are completed safely, efficiently and within required timescales.
- Management of Inspection Findings: Oversee the management of fire door inspection findings, remedial programmes and compliance activities, ensuring defects are correctly assessed, prioritised and resolved.
- Technical Guidance: Provide technical guidance to teams, reviewing inspection reports, supporting the identification of required actions and ensuring appropriate mitigation is implemented where risks are identified.
- Remedial Process Management: Manage the end-to-end remedial process, ensuring works are accurately raised, programmed and completed in line with contractual requirements. Work closely with supply chain partners to monitor quality, documentation and performance, ensuring all works meet required standards and provide value for money.
- Point of Contact: Act as the main point of contact for fire compliance matters within your area, supporting operational teams and providing advice to customers, stakeholders and delivery teams.
- Commercial and Operational Support: Support commercial and operational performance, including monitoring budgets, reviewing supply chain performance, managing risks and providing regular updates on progress, KPI performance and compliance activity. Help drive continuous improvement by identifying opportunities to strengthen processes, improve efficiency and enhance service delivery.
- Safety Culture Promotion: Promote a strong safety culture, ensuring teams operate in line with relevant legislation, company procedures and best practice. Through effective leadership and collaboration, help ensure fire compliance remains a priority across the contract.
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About You
- Experience managing fire compliance activities, building maintenance, facilities management or a related operational environment, with a strong understanding of fire safety requirements and remedial works delivery.
- Relevant fire qualifications, including Fire Door Inspection and Passive Fire experience, with a good understanding of compliance standards, inspection processes and risk management.
- Experience managing contractors, coordinating multiple workstreams and overseeing service delivery.
- Organised, detail-focused and confident managing competing priorities across a large and complex estate.
- Strong communication skills, with the ability to influence stakeholders, challenge where required and build effective working relationships across all levels.
- Commercially aware, with experience monitoring performance, managing resources and ensuring delivery meets quality, cost and customer expectations. Experience using systems such as CAFM platforms or Maximo would be advantageous, alongside strong Microsoft Office skills.
- Proactive and solutions-focused leader who takes ownership, makes informed decisions and maintains high standards in a changing environment. Experience working within an MOD, defence, or similarly regulated environment would be beneficial.
- Must be able to obtain and maintain SC Clearance as a condition of employment.
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What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Company car/car allowance
- Single private medical cover
- 1 x professional subscription per year
Company Information
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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