HSBC
first direct Fraud and Financial Crime Manager
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Fraud & Financial Crime Manager
We are currently looking to hire an experienced professional as a Fraud & Financial Crime Manager to join first direct Business Services in a high-impact 12-month secondment where you’ll help protect our customers and the bank by managing and mitigating fraud and financial crime risk across Payments, Cards and Onboarding.
You’ll be responsible for quickly identifying emerging risks, shaping effective solutions, and overseeing delivery in partnership with teams across Retail Banking & Wealth Fraud, operations and propositions. This role suits a critical thinker with strong judgement who thrives in a fast-paced environment and can confidently influence senior stakeholders to drive better customer and business outcomes.
Key Responsibilities
- Act as the first direct subject matter expert on Retail Banking & Wealth Fraud programmes, ensuring brand-specific customer, proposition and operational needs are embedded in design and delivery.
- Partner with operational and proposition teams to review, challenge and enhance controls, improving prevention, detection and customer outcomes.
- Lead cross-team remediation with Retail Banking & Wealth Fraud teams and Risk Owners to address control gaps and process/procedure failings, ensuring changes are defined, prioritised and implemented.
- Analyse MI and trends to identify issues, emerging risks and root causes; develop, track and report mitigation strategies for fraud and operational risk.
- Monitor fraud losses and P&L impact, agreeing and driving actions with stakeholders to reduce losses and improve performance.
- Identify, record and track key control issues, ensuring appropriate escalation, ownership and remediation through to closure.
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Key Skills and Experience
- Strong knowledge of fraud strategy, control frameworks and control design methods.
- Detailed understanding of first direct payment and card fraud journeys end-to-end, including customer experience and operational impacts.
- Solid understanding of multiple fraud typologies, how they evolve, and awareness of emerging threats and external drivers.
- Experience monitoring fraud losses and translating performance into actions that improve outcomes.
- Excellent written and verbal communication, with proven ability to engage and influence senior stakeholders.
- Strong analytical and problem-solving capability: able to interpret MI, identify root causes, and propose practical, effective solutions with high attention to detail.
Interested to Learn More?
Please join one of the following drop-in sessions to understand more about the role and team. This will also be an opportunity to ask the hiring manager any questions you may have.
Drop-in Session 1
- Date: 15/06/2026
- Time: 12:00
- Meeting ID: 918 4894 6455
- Passcode: 945255
- Link: https://hsbc.zoom.us/j/91848946455?pwd=ObwF1uCTJPAJ7ZdiazwFra3DTqdj77.1&from=addon
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Drop-in Session 2
- Date: 18/06/2026
- Time: 13:00
- Meeting ID: 932 9482 4671
- Passcode: 731149
- Link: https://hsbc.zoom.us/j/93294824671?pwd=yXwfXCVlFlryilhXPTBq7uYyixX8U8.1&from=addon
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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