GSF Car Parts
First Line IT Service Desk Analyst - Chester
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
First Line IT Service Desk Analyst - Chester
About The Role
Job Overview
The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail-oriented, and eager to assist users in a fast-paced environment.
Key Responsibilities
Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network-related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step-by-step guidance to troubleshoot common problems and educate them on self-service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
Skills and Qualifications:
Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer-focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem-solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required.
Personal Attributes
Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working Conditions
Shift work may be required, including weekends or evenings, depending on business needs. Primarily office-based or remote, with appropriate equipment provided.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 207 branches nationwide and a turnover exceeding £560 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure
#INDGSF
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location