T-Tech
First Line Service Desk Analyst
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First Line Service Desk Analyst
About The Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months' experience in an IT support environment who is looking to build their career.
You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.
Key Responsibilities
- Provide 1st line technical support via phone, email, and remote tools
- Troubleshoot and resolve issues across the Microsoft technology stack
- Log, update, and manage tickets through the service desk system
- Escalate complex issues to 2nd/3rd line teams where appropriate
- Maintain clear communication with users throughout issue resolution
- Deliver a consistently high level of customer service
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Requirements
- Minimum 6 months' experience in a Service Desk / IT Support role
- Working knowledge of the Microsoft stack, including:
- Windows OS
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory
- Strong customer service and communication skills
- Ability to troubleshoot and prioritise workloads effectively
- A proactive and positive team player
Recruitment Process
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- Telephone interview with the Recruitment Manager
- 30-minute Microsoft Teams interview with the Hiring Manager
- Online Thrive Assessment
- Final stage interview
Benefits
- 23 days annual leave plus your birthday off
- BUPA Cash Plan
- 50% flexible working
- Work from home allowance
- Two charity days per year
- Professional training and funded courses
- Three social events per year
- A leadership role within a growing and innovative business
- Opportunity to influence product, strategy, and delivery
- A collaborative and high-performing team environment
- Competitive salary and benefits package
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