FIT Executive

CORE DUTIES INCLUDE: Undertake FIT client reservations in an efficient and a focused manner Ensure agreed response times to clients are met and all reservations undertaken are accurate Build and maintain strong relationships with Abbey Clients under your care Deliver first class customer service to our clients Provide assistance to other Abbey UK staff in the business development and operations of agreed leisure bookings. Working with our reservation system Tourplan, ensure all procedures are adhered to and as directed by your line manager and potentially clients’ extranets. Work with the Manager to support in quoting programmes and rates to existing and new clients Hotel and other service reservations, maintaining strong supplier relationships. Take part in the on-call backup services including a 24-hour telephone backup service on a rotating basis Ensure the profit margin targets on bookings under your care are achieved as laid out in company pricing guidelines (per market) and as directed by your manager A hands-on approach to developing FIT business for the UK from existing and potential new clients. Key to this will be developing a clear understanding of the client’s needs and deadlines, offering existing and new programmes to fulfil those needs and ensuring that the client has all the necessary material and information to present this information to their clients whether in brochure or online format. Full utilisation of the Tourplan system to generate all client quotations and subsequent follow up, also ensuring that the confirmed proposal is accurately reflected in Tourplan Any agreed sales and marketing activities, either in Ireland and the UK or in the overseas marketplace. This could take the form of either desk-based activities or direct agent/client interaction, including attending trade shows. The position may also extend to cover support in any of the Company’s Groups and Operations Departments as the need arises. Support with the supervision of any staff/trainees assigned to the area. Any other duties as assigned from time to time by your Manager or Director. Assisting the Abbey Group with its environmental and responsible tourism initiatives. You will report to FIT Team Leader UK, which may change at some point in the future.

Depending on role - Some international travel may be required and will be in compliance with the company’s Business Travel Policy.

REQUIREMENTS:

Essential: Very good knowledge of MS Office Fluency in English is essential Excellent organisational skills with good attention to detail Excellent customer care and communication skills Team player able to work in a busy environment Desirable: Relevant degree qualification in Languages, Business or Tourism Fluency in German A good knowledge of the UK-wide inbound tourism industry products Some experience of handling VIP and/or luxury FIT accounts Experience using Tourplan Travel & Tourism degree or relevant travel industry experience preferable

The Abbey Group are committed to offering equal employment opportunities to all individuals, regardless of gender, race, religion, or disability. Our hiring process includes unbiased job postings, diverse interview panels, and objective evaluation criteria. We ensure equal opportunities for promotions, providing all employees with a fair chance to progress in their careers. We fully comply with UK equality laws and maintain a zero-tolerance policy for discrimination in the workplace.