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Join JD Gyms – Membership Experience Assistant
We're an exciting, award-winning gym chain rapidly expanding across the UK. Our mission is to deliver world-class fitness experiences through top-quality, stylish facilities and exceptional member-focused services. We’re always looking for talented team members to join our growing clubs.
Role Overview
As a Membership Experience Assistant, your role is to deliver outstanding member journeys by ensuring every visit to JD Gyms is exceptional. Your responsibilities will include maintaining the highest standards of cleanliness, engaging with members on the gym floor, delivering gym inductions, and leading dynamic group exercise classes.
Responsibilities
- Drive a world-class member experience by proactively engaging with gym visitors.
- Provide welcoming and engaging prospective member tours, aligned with JD Gyms brand standards.
- Lead engaging group exercise classes.
- Deliver informative member inductions to ensure all new members receive guidance.
- Assist prospective members with the joining process as needed.
- Conduct club standards checks, recording results accurately and in line with JD Gyms policies.
- Offer ad hoc member support when required.
- Ensure club cleanliness meets the highest JDS Gymnasium standards.
- Uphold JD Gyms brand compliance, including health and safety fulfillment.
- Monitor member feedback and service delivery metrics.
- Operate adhering to legal, safe, environmental, and waste management standards.
- Present key data to support operational improvements and development initiatives.
- Manage effectively while demonstrating consideration of energy/waste issues.
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Essential Skills & Experience
- A true passion for fitness, health, and wellbeing with a genuine desire to help others.
- Core alignment with the JD Gyms brand values and ethos.
- An enthusiastic, open-minded approach—ready to learn and adapt to different personalities.
- Proven resilience and practical receptiveness to constructive feedback.
- Strong understanding of how to maximise member satisfaction throughout all touchpoints.
- Flexibility regarding working hours.
- A collaborative mindset—willing to contribute to a knight’s errant team that prioritises its members and local communities.
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Qualifications:
- Level 3 (Equivalence Level 4) Personal Trainer qualification is essential.
Why Join JD Gyms?
- Exclusive staff discounts across JD Gyms and partner brands.
- Career development opportunities, fostering growth through our fitness-first environment.
Get in touch—your potential could propel JD Gyms forward! #Gyms #FitnessGoals
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