Stellar Global
Flagship Retail General Manager
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Flagship Retail General Manager
Samsung Flagship Retail, General Manager at Harrods (London) – Maternity Cover Role
Are you passionate about technology and looking for a retail management position at a well-known luxury department store? If yes, this Flagship Retail, General Manager role at Harrods, London, could be perfect for you—this is a 12-month maternity cover contract.
Overall Purpose and Responsibilities
As the Flagship Retail General Manager, your stance will be to:
- Lead the team through inspirational leadership to reflect Samsung’s ethos of connected innovation for customers and staff.
- Ensure operational excellence via:
- Strategic planning
- HR management
- Delivery against Flagship Retail KPIs
- Handle challenges efficiently while adapting to business evolution, all under pressure.
- Nurture team growth by embodying Stellar Global and Samsung Flagship Retail values, demonstrating humility, maturity, and support.
- Cultivate a diverse, inclusive culture through role modeling.
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About Stellar Global
Stellar Global is a progressive, inclusive retail experience agency that empowers staff and delivers best-in-class retail solutions—whether physical, virtual, or hybrid.
Their commitment includes:
- Investment in staff through bespoke, immersive training programs.
- A culture of community, support, and growth.
- Promoting excellent retail experience specialists with every opportunity for progression.
Stellar Global is an equal opportunities employer, valuing diversity and inclusion—all applications are considered equitably.
Key Accountabilities
- Operational Excellence
- Clear & Consistent Communication
- Strategic Planning
- People Management & Development
- Values Enforcement
Personal Specification (Key Requirements)
Candidates will need to demonstrate:
- Confidentiality & trust with sensitive HR and customer challenges.
- An open mindset to self-improvement and leadership growth.
- People-led strategy to maximise team performance and business impact.
- Ability to make decisions under pressure with available information.
- Authenticity & approachability in fostering a safe, inclusive environment, listening to peer opinions.
- Strong communication & presentation skills for both 1-on-1 and group interactions.
- Motivational abilities to align teams with folder vision and purpose.
- Appreciation of diverse talents to foster individual success.
- Celebration of team successes by coaching and recognising efforts to build a results-driven culture.
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What We Offer
- Annual Salary: £45,000 – £47,000
- Flexible Hours: 40 hours/week, Fully Flex Mon-Sun
- Contract Type: Fixed term (12 months, maternity cover)
- Bonus Scheme: Performance-based incentives
- Team Size: 8 members
- Collegiate working environment in one of London’s iconic retail destinations—Harrods.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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