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Flagship Store Manager
Flagship Store Manager – Chelsea
We are seeking a Store Manager to lead our premier store in Chelsea, London.
The ideal candidate will bring:
- Meticulous organisation
- Clear initiative
- A balance of independence and teamwork
- Efficiency and profitability
- Drive and positivity
Experience required:
- Retail management (including supervision roles)
- OR 2+ years’ proven retail experience
About the Role
This is a fast-paced, varied, and inspiring environment where every day is different:
- Engaging with customers, demonstrating products, and sharing expert knowledge
- Processing stationery deliveries (the highlights)
- Daily tasks: stock checks, restocking, visual merchandising, and customer service
- Smaller responsibilities include phone handling, cleaning, and problem-solving
Our dynamic team is passionate about creativity—whether it’s photography, songwriting, or design—and offers a positive, collaborative shop-floor atmosphere. We’ve been featured by Wallpaper*, The Evening Standard, We Heart, Design Week, and more. As a high-profile business, we maintain a spotless store and rigorous merchandising standards.
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Your Responsibilities
Store Management
- People leadership: Train, inspire, and manage team members
- Recruitment & selection
- Optimise operational processes while adhering to existing systems
- Monthly staff rostering, holiday management, and absence coordination
- Drive sales growth and meet targets
- Attend monthly financial reports and share insights with HQ
- Oversee POS and Lightspeed systems
- Maintain immaculate store presentation (interior/ exterior, stockroom)
- Resolve issues quickly and delegate effectively
- Ensure stock levels of supplies, stationery, and resources
- Prep and distribute team documents
Customer Service & Sales
- Deliver welcoming, expert support to generate sales
- Promote strong CRM practices for the team
- Process banking and sales reporting
Inventory
- Collaborate with buying team for efficient restocking
- Record new arrivals and manage inventory updates
- Organise stock checks and oversee delivery processing
Visual Merchandising
- Follow the creative team’s direction for new displays
- Refresh and maintain displays (daily to weekly as needed)
- Lead storefront updates and workshop window installations
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Desired Skills & Qualities
- Management background in retail (supervisor or senior sales role)
- Commercially savvy with an eye for profitability
- Customer-centric with a positive, engaging approach
- Confidence in product briefing and expertise sharing
- Strong communication skills
- Aesthetic eye for visual merchandising
- Flexibility to work weekends, evenings, and holidays
Article
A permanent, full-time position based at our Chelsea flagship store: 📍 Pavilion Road, London, SW1X 0AW 📅 Start date: July 2026
To apply, send your CV and covering letter to Alli@papersmiths.co.uk, referencing this role in the subject line. Good luck!
Papersmiths Perks
- Staff discount (apply your passion to practical use!)
- Extra day’s holiday after 1 year
- £300 annual stationery stipend (split over 3 tiers, enjoy stationshop visions)
- Sweet treats bonus: Reward achievements with treats
- Brand ambassador scheme—join founder on buying excursions
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Jessica, London
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