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London Flagship Store Manager
Industry: Designer toys and collectible pieces Location: London Job Type: Full-time, Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry, specialising in intellectual property (IP) and creativity. By building a comprehensive platform for creative incubation and IP operation, POP MART empowers global creators while delivering immersive experiences through products, services, and entertainment.
The company nurtures emerging artists to develop popular character IPs like MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono, operating over 500 physical stores and 2,300 Robo Shops across 30+ countries. Through cross-border e-commerce, it reaches audiences in 90+ countries, fostering global fan engagement.
POP MART’s ecosystem spans multiple industries, including:
- The world’s first immersive IP-themed park in the art toy sector
- Licensing and co-branding ventures with leading global brands
- Curated art toy expos and IP exhibitions worldwide
In Europe, POP MART has established strong footholds in UK, France, Italy, Germany, the Netherlands and Spain, expanding into high-potential markets to deepen connections with fans.
For more information, visit www.popmart.com or follow their LinkedIn Career page.
What to Expect
Working at POP MART means being part of a fast-paced, multicultural team where you can:
- Contribute to a fast-growing European business at the intersection of retail, art and creative storytelling
- Collaborate with passionate teams from different countries, united by a shared love for designer toys and unique customer experiences
- Grow skills through hands-on projects, team-based learning, and innovative idea exploration
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Benefits
POP MART offers a competitive benefits package, including:
- Monthly appreciation gifts featuring the latest POP MART designs
- Structured bonus scheme linked to company and individual performance
- Confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Regular team events for idea-sharing and celebratory work culture
- Aon employee benefits platform, including discounts across:
- Shopping
- Travel
- Leisure
- Health
- Technology
- Food
The Role: London Flagship Store Manager
The Flagship Store Manager leads, drives performance, and ensures operational excellence in POP MART’s largest and most prominent retail location—a multi-level space that serves as the brand’s flagship ambassadorship.
Key Responsibilities
- Leadership & Team Development: Manage a team of 60+ employees, fostering engagement, motivation, and high performance.
- Culture & Customer Experience: Cultivate a dynamic, customer-centric culture reflecting brand values, enhancing in-store immersion.
- Sales & Performance: Drive sales growth while achieving ambitious targets and maintaining exceptional operational standards and KPIs.
- End-to-End Operations: Oversee scheduling, workforce planning, inventory management, visual merchandising, and store presentation.
- Recruitment & Development: Lead onboarding, coaching, and professional development to build a skilled, loyal workforce.
- Event & Activation Leadership: Ensure flawless execution of seasonal launches, brand activations, and flagship promotions.
- Cross-Functional Collaboration: Align store goals with broader business objectives by working with key departments.
- Compliance & Safety: Maintain strict adherence to health & safety, loss prevention, and operational procedures.
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Requirements
A proven track record of managing and developing large retail teams (60+) in high-traffic, high-volume environments is critical. Essential qualifications include:
- At least 5+ years of retail leadership experience
- Exceptional leadership, coaching, and communication skills
- Results-driven with a focus on commercial excellence and operational efficiency
- Extensive experience in:
- Scheduling
- Performance management
- Recruitment
- Large-team coordination
- Reporting
- Highly organized, adaptable, and pressure-resistant—capable of thriving in a fast-paced flagship environment
- Genuine passion for pop culture, collectibles, and delivering memorable customer experiences
Desired (But Not Essential)
- Familiarity with CEGID systems
- Proficiency in Mandarin or European languages
Apply now—Join POP MART’s journey and bring your skills and passion to shaping the future of discerning toy and collectible enthusiasts! Click "Apply Now" to submit your CV.
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