Zenith Vehicles
Fleet Administrator
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Fleet Administrator
Fleet Administrator – HGV Division (Lancaster)
About the Role
We are the UK's top independent leasing, fleet management, and vehicle outsourcing business, and we’re excited to offer an incredible opportunity to join our expanding HGV division at Zenith.
Based at our Kirkstall Forge site, this Fleet Administrator role is diverse and rewarding. It blends customer service with operations, playing a crucial part in ensuring our clients receive repairs and services within agreed deadlines, while maintaining meticulous and accurate reporting across the business.
This is a key role that delivers exceptional customer service, manages relationships with repair agents and partners, and ensures seamless operations – all while operating under pressure and thriving in a collaborative team environment.
The ideal candidate is a self-starter with strong communication skills, attention to detail, IT proficiency, and excellent organisational abilities, committed to building lasting relationships and driving success every day.
Responsibilities
As a Fleet Administrator, you’ll be responsible for:
- Liaising with repair agents – handling maintenance issues, updating systems with accurate details, and ensuring real-time record-keeping.
- Driving efficient operations – entering accurate and timely job data, communicating status updates to external and internal stakeholders.
- Customer satisfaction – closely tracking the resolution of breakdowns or emergency defects, providing updates, and escalating issues for swift resolutions.
- Maintaining service obligations – reacting to emergency enquiries or client needs while adhering to operational procedures.
- Recording and reporting – keeping comprehensive paper and electronic records, capturing key details from emails or calls, and updating job notes for transparency.
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Requirements
To excel in this role, we’re looking for candidates with:
✔ Exceptional customer service skills, both verbal and written. ✔ Strong organisational ability – multi-tasking and proactive problem-solving. ✔ IT proficiency, particularly in database and CRM systems. ✔ Attention to detail – to maintain accurate records for reporting. ✔ Excellent communication – clearly and professionally engaged with internal/external partners. ✔ Resilience and adaptability – working under deadlines in a fast-paced environment.
Benefits
Joining Zenith means more than just a job—it’s an opportunity to grow, succeed, and thrive with established benefits:
Competitive Compensation
- Base salary: £27,060.80
Work-Life Balance
- 24 days annual leave + 1 day for your birthday, with the option to buy additional days.
- Agile Working – flexible arrangements tailored to your needs.
- Free onsite parking.
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Health & Wellbeing
- Onsite GP services.
- Life Insurance, Critical Illness Cover & Income Protection.
- Comprehensive dental and health cash plans.
- Funded HRT treatment, Employee Assistance Programme (EAP).
- Mental Health First Aiders onsite.
Financial & Practical Perks
- Season Ticket Loans (Train/Bike).
- Cycle to Work Scheme – save on your bicycle.
- Vehicle breakdown cover.
- Tech scheme – access to locally-sourced tech upgrades.
Development Opportunities
- Career growth supported through MyGPS or professional qualifications.
- Access to targeted training and internal promotions.
Social & Inclusive Culture
- Sports teams, social clubs, team events – forge connections with colleagues.
- Discount shopping portal – access savings on everyday essentials.
- A company committed to equality, diversity, and inclusion – nominated as one of the ** انگلند usten 50 LGBT+ friendly employers** in 2023/2024.
Zenith actively promotes an ** inclusive culture** where diverse perspectives enrich our teams. We encourage applications from everyone, including:
- Different genders, races, religions & sexual orientations
- Parents, veterans, and neurodivergent individuals
- Any background bringing unique skills and values
We look forward to building a bright future together! Apply now.
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