You'll be fully trained to ensure that you're comfortable with the expected service levels. That way you are ready to go above and beyond and deliver a level of service that reflects our brand.

With a direct reporting line to the Fleet Operations Manager, this role has full responsibility in ensuring that we constantly protect the interests of our vehicle assets, through robust insurance and security protocols, as well as being responsible for all vehicle movements in and out of our vehicle preparation locations, directly to our customers throughout the UK.

We are seeking applications from candidates with proven experience in fleet movement and in providing excellent customer support, ideally within a similar environment.

Initially the role will focus on working at THE OUT, In the long-term, this role has the potential to be a multi-brand role, working across both THE OUT and Pivotal in a similar capacity.

This is an in-person role based in Shepherds Bush, West London with occasional travel to our offices in Old Street.

Requirements

Key Responsibilities

• Move and park vehicles, deliver vehicles to correct locations. Ensure cars are in immaculate condition
• Provide an excellent quality service to all our customers
• Support on-time delivery and collection of cars
• If necessary cleaning vehicle interiors and exteriors in compliance with all company standards
• Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations
• Perform inspections and keep complete, accurate records of the vehicle's condition
• Collaborate with internal teams to deliver operational priorities in line with overall business goal

Skills & Experience

• Full UK Driving licence (minimum two years experience)
• Experience of driving luxury cars
• Is passionate and knowledgeable about cars
• Must be available to work weekends and Bank Holidays
• Has excellent organisational skills to cope with a fast-changing environment and multiple concurrent tasks
• Experience of proving exceptional customer experience
• Ability to work as a team and independently
• Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods

Benefits

What we offer

• Permanent contract
• 4 day week / 10 hour shifts
• Flexible Working Environment
• 25 days annual leave (pro rata) plus bank holidays with an extra day for your birthday
• 2 additional discretionary days off to be used for volunteer work
• Competitive Salary with Discretionary bonus scheme (£28,500)
• Contributory Pension Scheme
• Health Care Cashplan
• Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, inmotion@jaguarlandrover.com) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here's a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.