Silversea
Fleet Butler Experience Manager
London
Posted about 15 hours ago
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Qualifications:
- Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
- Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision.
- Ability to conduct training sessions at all levels including one on ones and large groups.
- Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
- Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.
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- Elevates and advances Butler service standards fleet-wide.
- Drives consistency in refined, intuitive, and highly personalized service delivery.
- Strengthens the professional identity, confidence, and capability of Butler teams.
- Ensure consistent delivery of highly personalized, anticipatory, and professional service.
- Provide clear, constructive, and actionable feedback to individuals and teams.
- Deliver workshops, onboarding support, masterclasses, and service refresh sessions.
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Skills
Butler Service
Training
Housekeeping Operations
Guest Engagement
Feedback Delivery
Service Standards
Team Management
Communication
Flexibility
Leadership
Operational Management
Luxury Hospitality
Travel Management
Workshop Facilitation
Onboarding Support
Service Delivery
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