Health, Safety & Security Support

• Assist with incident reporting, investigations and follow-up actions.
• Maintain health and safety records and compliance documentation.
• Support inspections, risk assessments and corrective action tracking.
• Assist with employee access controls and site security processes.
• Escalate significant risks, breaches or non-conformances to the Fleet & Compliance Manager.

Driver & Employee Compliance

• Support induction programmes for drivers and employees.
• Maintain training records and competency matrices.
• Coordinate refresher training and compliance communications.
• Support compliance investigations and fact-finding activities where required.
• Promote consistent standards and compliance best practice across the business.

Incidents, Claims & Investigations

• Assist in investigating vehicle incidents, claims, complaints and compliance breaches.
• Maintain investigation records and evidence files.
• Manage PCNs, roadside prohibitions, fines and notifications.
• Liaise with insurers, suppliers and third-party providers when required.

Continuous Improvement

• Identify recurring compliance issues and improvement opportunities.
• Monitor trends and support corrective and preventative actions.
• Assist in developing compliant, efficient and standardised business processes.
• Support the delivery of a right-first-time culture across the business.

Experience Skills

Essential

• Experience in transport, compliance, fleet administration, health & safety or operational compliance.
• Strong administrative and organisational skills.
• Excellent attention to detail.
• Ability to analyse information and maintain accurate records.
• Proficient in Microsoft Office including Excel, Word and Outlook.
• Ability to work independently and manage multiple priorities.

Desirable

• OLAT qualification.
• FORS or Earned Recognition experience.
• Experience supporting audits and accreditations.
• Class 1 HGV licence.
• Knowledge of Operator Licence compliance requirements.

Aptitudes and Abilities

• A ‘can do’ approach to problem-solving
• Flexible and adaptable in time pressurised environments
• Confidence to deal with varying situations ensuring the most effective outcome
• A self-starter able to work using own initiative.
• Strong organisational skills
• The ability to think logically
• A commitment to self-development and self-improvement.

Corporate, Social and Cultural Values

• Integrity: We hold ourselves accountable and aspire to deliver a high-quality service consistently.
• Trust: We will inspire trust by matching our behaviour to our words and taking responsibility for our actions.
• Partnership: We will strive to understand, grow and create a positive partnership with our customers, suppliers and employees.
• Efficiency: We’re efficient with both time and resources to help ensure we’re doing our best for our customers.
• Passion: We are passionate about delivering the best solutions and service for all and build positive relationships through outstanding service with each interaction whether internal or external.
• Honesty: We are honest in our communications and promote openness which empowers us and develops consistency.

Demonstrates Knowledge Of

• Transport compliance
• Operational compliance
• Operator licence requirements
• Audits & accreditations

Key Performance Indicators

• Driver infringement rate <3%
• PMI & safety inspections 100% completed on time
• Driver compliance 100%
• Internal & External audit success – No major non-conformance attributable to missing records.

Profile

• Integrity and professionalism.
• Strong sense of accountability.
• Positive and proactive approach.
• Investigative and solution-focused mindset.
• Commitment to continuous improvement.
• Ability to challenge non-compliance appropriately.
• Promotes partnership, trust and teamwork across the business.
• Lives locally to Coleshill

Working Hours and Package

• Full-time permanent role 45 hours per week with 30 minute lunch break working predominantly Monday to Friday. Working 06:00 - 15:00hrs (but can be discussed) however, some flexibility will be required due to the nature of the role and this could change dependent on business needs.
• 33 days holiday (25 days + bank holidays)
• Birthday half day*
• Healthy half-day birthday top up*
• Holiday purchase scheme
• Employee referral reward
• Long service rewards
• Access to onsite gym
• Company pension*
• Employee Assistance Programme (including family cover, legal and wellbeing support)*
• Life insurance*
• Company uniform*
• Modern facility

*after probation period.