EA Technology
Fleet Management Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
EA Technology is a well-established, positive culture-based company with innovation and creativity at our core. We are a forward-thinking business, and we live by our values: Collaboration, Creativity, Integrity, and Impact. This ensures employee wellbeing is always at the forefront, and our amazing people have the autonomy to do their best work.
We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.
Due to continued growth and increased demand, we’re looking for a Fleet Management Engineer to join our Operations team. So, if you’re a technically minded engineer with a passion for monitoring connected devices, solving complex technical issues, and delivering excellent customer outcomes, we would be delighted to hear from you!
About the role:
This is an exciting opportunity to monitor the health, connectivity, and operational performance of deployed devices and field assets across our installed customer base. You will play a key role in maintaining service reliability, identifying trends, and supporting the ongoing management of EA Technology's fleet of connected devices.
- Monitor the health, connectivity, and operational status of deployed devices and field assets
- Investigate fleet issues, including offline devices, telemetry gaps, configuration drift, and abnormal device behavior
- Maintain accurate device records, asset information, and fleet dashboards to support service performance and customer visibility
- Support firmware, configuration, and deployment campaigns across managed device fleets
- Work closely with Support and Field Service teams to determine whether issues relate to devices, networks, configurations, or platforms
- Identify recurring failure patterns and provide actionable insight to Hardware Operations, Platform Operations, and Engineering teams
- Coordinate with logistics and field teams to manage device replacements, swap-outs, and remediation activities
- Validate fleet readiness ahead of major deployments, customer go-lives, and service transitions
- Document troubleshooting procedures, standard operating checks, and recurring issues to improve response times and consistency
- Contribute to the continuous improvement of fleet monitoring, reporting, alerting, and device lifecycle processes
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we'll need from you:
- Strong technical troubleshooting and root-cause analysis skills
- Experience working within support or service environments, including incident management and SLA-driven operations
- Experience working with operational processes, technical documentation, and evidence-based quality control
- Comfortable using monitoring tools and data to diagnose technical issues and monitor system performance
- Understanding of safe working practices and risk management
- Strong communication skills with the ability to work effectively across technical and customer-facing teams
- Excellent organizational skills with the ability to manage multiple priorities
- A proactive approach to identifying trends and driving continuous improvement
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience working with support models such as L1/L2/L3
- Relevant technical qualifications or certifications in networking, cloud technologies, electrical engineering, or related disciplines
- Experience using ticketing systems, monitoring platforms, CRM systems, or data analysis tools
- Experience working with IoT, telemetry, connected devices, or managed technology services
What we can offer you:
At EA Technology, we believe in growing with our people. In addition to a great working environment, we offer you:
- Competitive salary, dependent on experience
- Career development opportunities: We offer genuine pathways for growth within our company
- Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives
- Holidays: 25 days of annual leave, plus bank holidays
- Pension contributions of 8% from the employer (or cash equivalent)
- Comprehensive benefits, including Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents)
- Private Medical Insurance (single cover or cash equivalent)
- A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills