Santander Consumer (UK) plc
Fleet Operations Executive (12 Month FTC)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Fleet Operations Executive (12 Month FTC)
Fleet Operations Executive – 12-Month Fixed Term Contract
Location: Newport Pagnell & Milton Keynes | Country: United Kingdom
Santander Consumer Finance, one of the UK’s leading motor finance companies, is seeking an organised Fleet Operations Executive to join our team.
About the Role
This fast-paced role involves administrative and operational support to ensure the efficient management of vehicle fleets, whether for business or individual customers. You will play a critical role in compliance, customer support, and Fleet Operations while contributing to key business functions.
Key Responsibilities
Core Operational Duties
- Process incoming post, fines, and email enquiries efficiently and accurately.
- Manage V5 documentation, parking permits, and travel abroad paperwork to ensure UK regulatory compliance.
- Handle invoice processing, VAT checks, and financial record-keeping for fleet customers.
- Maintain accurate departmental records using fleet management systems.
- Support customer services across multiple communication channels (phone, email, and in-person if needed).
Fleet & Compliance Management
- Conduct V5 transfers, tax reminders, MOT checks, and cherished plate management to maintain fleet road legality.
- Oversee travel abroad documentation and processing for fleet vehicles.
- Monitor and report on traffic fines, filing disputes for customers or internal resolution.
- Collect and archive company parking permits and manage traffic fine escalation procedures as needed.
Customer & Internal Coordination
- Assist with the defleet process, including arranging vehicle collections and final invoicing.
- Act as a point of contact for customers addressing queries about lease termination, returns, and billing disputes.
- Work with third-party services to coordinate vehicle recovery or disposal.
- Collaborate with legal teams for statutory declarations or court appearances when necessary.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Administrative & Reporting Work
- Draft and update fleet operation policies in coordination with compliance teams.
- Generate and maintain monthly/quarterly reports to track departmental KPIs.
- Update client databases and internal records, including invoice chasing.
- Attend induction training at Santander’s head office in Redhill, Surrey (travel covered).
Requirements
Essential Skills & Experience
- Previous experience in customer service (particularly in a finance or fleet administration environment).
- Proven ability to manage telephone and email enquiries professionally.
- Strong numeracy and attention to detail for financial processing.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic fleet systems.
- Confidence in discretion handling, as this role deals with financial and sensitive customer data.
- Pair this with persistent negotiation and persuasive communication abilities.
Desirable Skills
- Experience working in collections or fleet management operations.
- Knowledge of UK Motor Vehicle Act nuances and compliance procedures.
- Familiarity with contract and lease termination processes.
Additional Information
- Contract: 12-month fixed-term position.
- Location: Two phases – Initially Newport Pagnell for the first 6 months, then relocation to Milton Keynes.
- Working Hours:
- Monday to Friday: 09:00 – 17:00 (standard business hours).
- Induction:
- Mandatory day in Redhill, Surrey (full support provided for transport costs).
Why Join Us?
We’re a fast-moving team with a dynamic work environment offering a supportive culture. Perks and benefits include:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Competitive salary of £26,000 (based on experience), flexible around qualifications & skills.
- 25 days holiday per year, including bank holidays.
- Annual bonus tied to personal and company performance.
- £500 flexible benefits allowance (use it however you prefer, e.g., childcare, personal insurance).
- Generous pension contributions (supporting your long-term financial plans).
- Employee Assistance Programme – access to counselling, legal, or financial advice.
- Sharesave scheme – the opportunity to invest in Santander.
- Discounted gym passes across 3,000+ locations in the UK.
- Divided commitment to Inclusion – Santander Consumer Finance is commitment to zero tolerance on bullying, discrimination, sexual harassment, or victimisation. We embrace diversity, celebrate collaboration, and prioritise fairness.
How to Apply
Are you ready to excel in fleet operations? If you believe your skills and experience match our needs, apply now to begin this dynamic chapter.
Prospective candidates must apply via the online portal, complete questions relating to the role, and submit a CV and covering letter. Opportunities this path could build: ✔ A stand-out customer-service portfolio in a fleet environment. ✔ Technical financial administration skills in motor finance. ✔ Roles with scope for promotion to reduced administrative positions or specialized positions with Santander.
Start Your Journey: Santander Consumer Finance Careers Portal *(formerly: “Please go ahead and click apply—the process will guide you through creating an account or submitting your CV and a cover letter.**)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills